Consumers likely not cashing in on tariff refunds

April 28, 2026

Retailers big and small are tapping a tariff refund portal in a quest to recoup $166 billion in tariff costs but the recouped funds aren't likely to trickle…

Costco shopper sues Costco for price increase due to tariffs

March 17, 2026

A Costco shopper has filed a lawsuit in an Illinois federal court seeking any refund the wholesaler receives from tariff refund actions.

2 dozen states sue over tariffs after court ruling

March 10, 2026

Two dozen states have filed suit against the Trump administration over the latest tariff move by President Donald Trump.

Tariff refund system in progress

March 10, 2026

The U.S. Customs and Border Protection, a federal government agency, is revamping its system to process refunds related to the tariffs imposed by President…

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Cheaper retail prices unlikely despite tariff ruling

March 3, 2026

Consumers won't see prices coming down despite a Supreme Court ruling that declared Trump administration tariffs were not constitutional, according to…

Tariff court ruling brings uncertainty, big questions for retail industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Supreme Court's tariff decision draws applause and uncertainty regarding impact on the retail segment.

Tariffs will cost consumers $1,300 this year

February 10, 2026

The Trump administration tariffs will amount to an average tax increase, per U.S. household, of $1,300 in 2026, according to data from the Tax Foundation…

Customers, importers bearing brunt of tariff costs

January 26, 2026

American importers and their customers are bearing the brunt of enacted tariffs by President Donald Trump which began in January 2025.

Retailers tariff response includes raising prices, reducing products

December 18, 2025

When it comes to the impact of this year's new tariffs retailers are taking several measures.

Import tariffs cost US households $1.2K

December 16, 2025

The tariffs enacted since the start of the year have cost the typical American consumer household about $1,200, according to figures cited by Democrats serving…

Costco sues Trump over tariffs citing overreach

December 9, 2025

Costco has sued the Trump administration claiming President Donald Trump exceeded executive authoring in enacting tariffs and misused the International…

Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

Consumers bearing more than 50% of new tariffs

October 22, 2025

Consumers are bearing as much 50% of the tariffs enacted by President Donald Trump since the start of 2025, according to a Goldman Sachs report.

California ordinance limits self-checkout use in Long Beach

October 6, 2025

An ordinance in Long Beach, California is leading to the closure of self-checkout kiosks in some grocery and drug stores.

Smart inventory strategy in uncertain times: Why panic buying could be hurting your business

by Warren Wilbee — CTO, ToolsGroup

Tariff policy will continue evolving, but retailers who respond with strategic discipline rather than reactive stockpiling will be better positioned through…

Most consumers concerned about tariff impacts

September 22, 2025

A hefty majority, 87%, of U.S. consumers are worries about the impact from tariffs on shopping and finances and nearly one in five believe their job or…

Tariffs won’t deter holiday shoppers

August 11, 2025

The tariff policies being imposed by President Donald Trump won't deter holiday shoppers this year.

Nearly half of consumers oppose tariffs

August 1, 2025

Nearly half of U.S. consumers, 43%, oppose White House administration tariff policies while 29% are in support and 28% are neutral on the issue.

How tariffs could lead to better customer experiences

by John Mazur — CEO, Chatmeter

Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…