Chatmeter Updates Its AI-Powered Sentiment Analysis Tool, Pulse, to Deliver Faster and More Customized Access

The new features will allow multi-location brands to analyze data about the customer experience (CX) in more strategic and customized ways.

NRF: Recession unlikely, growth ahead

February 7, 2023

A U.S. recession is unlikely and there will be slight growth this year, according to National Retail Federation Chief Economist Jack Kleinhenz.

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Skykit Joins the Datadog Marketplace

Skykit, a leader in digital signage and workplace experience solutions, announced today a new integration with Datadog, Inc. (NASDAQ: DDOG), the monitoring and…

How To Turn Your Stores into Super Converting Stores For Holiday Season

Retailers work hard to understand what kind of store experience they're delivering for their valued shoppers. To be ready for the holiday shopping season…

Free webinar offers insight on how to convert shoppers into buyers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In a free one-hour webinar, on Sept. 20 at 2 p.m. EST, HeadCount CEO and founder Mark Ryski will detail why conversion rate optimization is a valuable approach…

Dick’s Sporting Goods taps Metrical to personalize customer experience

September 6, 2022

Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…

Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud

Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service…

City Furniture enjoys strong return with Bluecore partnership

April 25, 2022

City Furniture is seeing a 330% lift in known shoppers, a 118% boost in repeat buyers and a 58% increase in email opt-ins after two years of deploying Bluecore…

Fairfield University Case Study: Digital Signage for Higher Education

How Fairfield University uses Digital Signage to improve students and faculty members’ communications and experiences.

Type-C is The Next Trend of I/O Interface for POS System

To support faster data transmission, the USB Type-C will possibly replace Type-A in the future to connect with devices that need to transmit plenty of data to…

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

Clientron Ares650 is the Perfect Fit for the Restaurant in Australia

With the Ares650, you can rest assured that the restaurant will be running smoothly and beautifully every day, and the benefits of adopting it are far beyond…

NEXCOM Moves Drive-thru Engagement Forward with New Outdoor Processing Technology for Today’s Smart Cities

The NDiS B360 is designed to lift external visual marketing experiences to new heights. Its fanless design and wide temperature feature fit outdoor…

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

Four ways retail executives are converting contact centers into growth centers

Contact centers represent opportunities for growth in a number of areas; not simply impacting costs, but generating value.

What Can a Cash Recycler Do For Your Organization

Cash recyclers are able to accept, dispense, and secure cash that comes in and out of your business via daily transactions, there’s much more to them than that.

Presented by Burroughs, Inc.

Why data is at the forefront of retail relevancy

It's all about data when it comes to engaging with customers, creating a rewarding customer experience and crafting a seamless customer journey, according to…

Consumers expect seamless experiences post-pandemic, but new data privacy laws present a challenge

by John Tyreman

John Tyreman, director of marketing at Silverback Strategies, shares insight on consumer behavior during the pandemic and how some of this behavior is likely…