Study: Women buying more online in response to poor customer service

April 4, 2010

A recent survey by VibrantNation.com, an online community for women over 50, reveals that Baby Boomer women are shifting their clothing purchases online…

IDS unveils shopping cart for apparel stores

April 1, 2010

Intuitive Design Solutions unveiled its "Apparel Shopping Cart" today, a device that the company says is specifically designed to make shopping for clothing a…

Christopher & Banks launches multichannel loyalty program

March 8, 2010

Christopher & Banks Corp., a specialty retailer of women's clothing, announced in a news release the launch of its Friendship Rewards loyalty program…

Swedish retail giant relaunches its e-commerce site

March 1, 2010

TrueAction, a GSI Commerce company, has announced in a news release the expansion of its portfolio into international markets with the redesign and launch of…

Nine West launches 'lookbook' Facebook app

February 23, 2010

Digital shopping provider Fluid Inc. has announced Nine West as the second customer deploying Fluid Fan Shop, its new Facebook shopping component of Fluid…

Opinion: Michelle Obama is saving retail

February 9, 2010

BNET blogger Lydia Dishman spells out the many ways the fashion-savvy First Lady is boosting the bottom lines of apparel retailers and brands. She starts with…

Abercrombie & Fitch, Hollister build mobile storefronts

January 25, 2010

Digby, developer of mobile commerce solutions for the retail and e-commerce market segments, announced today that global retailer Abercrombie & Fitch has…

3D foot scanning kiosk to be on display at this month's Outdoor Retailer Winter Market

January 19, 2010

The eSoles Custom Footbeds 3D TruCapture foot scanning kiosk is set for display at this month's Outdoor Retailer Winter Market in Salt Lake City.

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

Study: Promotional bundles devalue products, reduce long-term profit

December 16, 2009

The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products.

NRF survey: Most consumers are less than halfway done with holiday shopping

December 16, 2009

Though the Christmas countdown is in its final stages, it seems shoppers still have plenty of shopping left to do. According to NRF's 2009 Holiday Consumer…

RFID smart mirror prototype installed at men's store

December 14, 2009

The Pittsburgh Post-Gazette reports on a new RFID-based smart mirror — or Smart.Mirror, to be more precise — installed at Charles Spiegel for Men in…

How mobile is set to impact the 2009 holiday retail season

In what is another challenging holiday season for retailers, mobile marketing and advertising provide a very welcome bright spot.

Blog: In praise of pop-up stores

December 10, 2009

A new blog at the Huffington Post sings the praises of the pop-up store phenomenon.

Barney's stands out with hybrid store/art gallery experience

The venerable New York institution is planning to open a Brooklyn location, its first new store in five years. The retailer currently ranks No. 1 among…

Cegid to unveil retail management tool at NRF Big Show

December 9, 2009

Software solutions company Cegid announced that it will unveil its latest retail planning, merchandising and store management application at the NRF EXPO…

Survey: Retail employees not giving good customer service, despite tough job market

December 7, 2009

Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not…