Theft top factor in retail shrink

October 29, 2026

External theft, including involvement of organized retail crime, is the top single source of loss, accounting for 25% of retail shrink.

Google, Glance partner to deliver AI-powered commerce to TVs

October 29, 2026

Google and Glance, an AI-powered personal shopping platform backed by InMobi, are teaming up to enhance the television experience by bringing AI-powered…

Shoppers paying close attention to quality

October 29, 2026

Consumers are scrutinizing quality given increasing prices, with a majority stating price and quality need to align.

Toshiba VP shares insight on the retail tech deployment strategy

In this episode of the CX Innovators Podcast the topic is retail innovation. Naresh Keswani, VP of software and AI at Toshiba Global Commerce Solutions, shares…

Presented by Toshiba Global Commerce Solutions, Inc.

Whitepaper provides roadmap to building a business case for retail tech

October 22, 2026

When it comes to deploying retail technology the first step often proves to be the most critical step — developing a strong business case.

3 ways retailers are losing trust

by Taylor Cunningham — Vice President of US Marketing, Trustpilot

The retailers who want to get ahead need to act on the feedback customers are taking the time to share. If they don’t, their competitors will.

Nearly half of retail workers looking to leave job within a year

October 22, 2026

More than four in 10 retail frontline workers are considering leaving their job within the next 12 months and a rising number of abusive incidents are likely a…

Retail Technology: Proving the Business Case

A practical framework for connecting modernization investments to measurable financial and operational value

Presented by Toshiba Global Commerce Solutions, Inc.

North Carolina Costco plans move forward

October 14, 2026

The plan to build a Costco in Asheville, North Carolina, is moving forward after the city's planning and zoning commission approved the wholesaler's…

Amazon cut hundreds of corporate roles in retail division

October 13, 2026

Amazon has cut just under 1,000 corporate roles within its retail division.

AI, social media, digital shopping: What retailers need to do to grab Gen Alpha, Gen Z shoppers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers need to offer digital discovery for the online Gen Alpha shopper and in the mall experience for the Gen Z. consumer.

Before you cut the in-store budget, ask how the number was built

by Vishak Nag Ashoka — Senior Director Of Engineering, Walmart

An under-measured channel and an underperforming one produce the same return on ad spend. They call for opposite decisions.

Costco ranks top on experience report rankings

October 5, 2026

Costco knocked supermarket chain H-E-B to second place to take the first spot in the second annual ChangeUp "2026 Experience Report," which ranks the top 5…

National Retail Solutions and Partners to Host Networking Lunch for Independent Retailers in Iselin, NJ

Store owners will join NRS, Mandel Wholesale, Krauszer's, Renascent Media, TV Asia, and El Especialito on Oct. 20 at Rasoi 2 for an afternoon of networking and…

Evolving loss prevention into a CX function

by John Kim — Senior Director of Product and Design for Avigilon, Avigilon

Locked displays and extra checkpoints are not meant to antagonize shoppers, but the extent to which they have grown to impact perception is undeniable.

Behavior-Led Innovation: How Consumer Behavior Drives the Future of Retail

Retail innovation starts with the customer. As shopping behaviors evolve, they reshape expectations and influence how retailers design experiences and…

Presented by Toshiba Global Commerce Solutions, Inc.

A Smarter Approach to Inventory Optimization Using AI

AI is giving specialty retailers greater visibility into inventory performance and changing demand. This blog explores how AI can strengthen forecasting and…

How retailers can capitalize as consumers become more intentional

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Economics and budget tightening are spurring shoppers to be more intentional when purchasing. The trend presents opportunities for retailers to win new…

Why Gen Z's shift offline is changing the rules of brand building for retailers

by William Weeks — Chief Marketing Officer, Pion

As digital channels become more fragmented and less predictable, the brands that will stand out are those that combine seamless digital experiences with…

Travelers happier with airports

September 24, 2026

Airport satisfaction jumped "significantly" this year, according to the J.D. Power's annual North America Airport Satisfaction study, and the higher ratings…