Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.

Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.

Report: Canadian retailers lagging on retail customer experience, meeting consumer needs

Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.

Easter is a hopping retail shopping season

Consumers will dole out an average of $146 on Easter spend, according to the National Retail Federation’s annual Easter spending survey conducted by Prosper…

Retail Customer Experience releases 2016 Top 100 Report

Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and…

SXSW spotlight: Best practices from Nordstrom, REI for mobile retail integration

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Providing consumers with a rewarding and successful digital experience can be tricky given integration hurdles that come into play.

Talking With: Needle President Scott Pulsipher on mobilizing brand advocates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of a brand's best marketing asset is the loyal fan. That's why it's critical to mobilize such advocates to drive revenue, build the consumer base and boost…

Target's strategy is all about creating a hassle-free customer experience

From all indications 2016 is going to be a busy year for Target and the prime focus will be on the consumer.

Talking With: Euclid Analytics CEO Brent Franson on Amazon’s brick-and-mortar strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Focusing on the omnichannel consumer is a must for retailers, whether they're pure-play ecommerce and looking to move into physical storefronts or vice versa.

Talking With: Lionbridge Marketing VP Clint Poole on top tech, trends hitting in 2016

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Find out why beacons to deliver in-store, offline digital-offers was a bust in 2015 andy why the intersection of POS tech and personalization will be a hot…

Talking With: Gladson CEO Sue Sentell on data management strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A big focus in 2016 will be leveraging data to improve and enhance customer experience. An expert offers up tips and insight on making it happen.

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs…

Amazon: We're focused on boosting customer satisfaction, customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

During its earnings call Thursday Amazon leaders didn't seem too upset about falling short of some analysts' financial expectations and drove home the message…

Talking with HP retail product chief Cory McElroy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile security is a challenge for any retailer hoping to lure in the mobile device shopper. HP's Cory McElroy says the key is to not become complacent with a…

Kmart chief: We're focusing on the fun factor and meeting shopper needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kmart's strategy is to provide every shopper, whether online or in a store, the best consumer experience and is relying on both old and new approaches to…

Scan & Go puts retail self-checkout on the move

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Walmart puts mobile in charge by testing an iPhone application for self-checkout.

The ‘New Circular’: Putting digital shopper marketing to work

Transforming the traditional circular is key in reaching consumers.  

Countering the 'Groupon Effect' and linking tactics to strategy with mobile marketing

How should retailers use mobile marketing to establish brand loyalty?

Retailers' venture into F-commerce is an uphill battle

by Kim Williams — Reporter, NetWorld Alliance

Overcoming security and privacy issues and defining value are major challenges. 

Study says $16 billion worth of loyalty program rewards go unredeemed each year

by Kim Williams — Reporter, NetWorld Alliance

Americans accumulate approximately $48 billion in rewards points and air travel miles annually.