Rise of the nasty customer: What retailers can do to protect store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…

Tariffs impact prompts LiquiDonate to offer retailers a way to help cut costs

June 24, 2025

LiquiDonate, a climate-tech company that help retailers manage unsellable returns and inventory, has launched a risk-free returns policy.

The future of shopping in retail: What to expect in the next 10 years

by James Robins — Chief Marketing Officer, Yodeck

Shopping journeys are becoming increasingly fragmented. Today’s consumers are influenced by multiple and often simultaneous touchpoints. To stay competitive…

Bolt, Palantir launching smart, personalized checkout experience

June 17, 2025

Bolt, a checkout technology provider, and Palantir Technologies, an AI software provider, are teaming up on e-commerce checkout that will be personalized…

The Connected Customer: Creating Rich Shopping Experiences Online and In-Store

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…

The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships

by Jeanne Duca — Chief Marketing Officer, BCN

Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.

The Convenience of Modularity

Discover how retailers can maintain flexibility and respond faster to change by implementing modular technology across their operations. This blog highlights…

How C-Stores Are Redefining the Traditional Shopping Experience

Experience how convenience stores are transforming everyday shopping by fusing digital solutions with speed and personalization. The blog highlights…

How Retailers Can Make Every Shopping Experience Memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences. The blog…

Examining the powerful role music plays in the in-store customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, how and…

Retaining retail store associates requires training, engagement, relationship building

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ensuring new employees have the right equipment, are introduced to the right people and have connections from the beginning can be critical in talent…

Consumer shopping behavior changing amidst economic uncertainty

May 16, 2025

Nearly half of consumers, 47%, plan to buy more American-made products this year.

Albertsons media division sees robust results from Criteo video solution

May 12, 2025

Alberstons Cos., a grocery chain, is beta testing Criteo's Onsite Video retail media solution and already seeing big rewards, including a 280% increase in…

Data presenting AI challenge for retailers

May 8, 2025

Over half, 61%, of companies feel overwhelmed by data while one in three retailers have not adopted AI.

Economy growing despite tariffs, yet consumers worried about recession

May 7, 2025

Tariffs imposed by President Donald Trump are driving increased worries about the economy, according to the National Retail Federation.

Tariffs in retail: What retailers should do as consumers react, experts offer advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…

Higher retail prices spurred by tariffs driving consumers toward best deal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.

Kohls fires CEO just five months into leadership role

May 2, 2025

Kohls' has terminated CEO Ashley Buchanan "for cause," just after five months in the role and appointed Michael Bender as interim CEO effective immediately.

Theisen’s Home Farm Auto deploys Tally to drive enhanced in-store experience

April 29, 2025

Theisen's Home Farm Auto is deploying Tally, Simbe's advanced shelf-scanning inventory robot, to locations in Dubuque and Dyersville, in Iowa and in Jefferson…

Retailers and consumers are out of sync. Why? In a word, it’s words

by Purva Gupta — Co-Founder & CEO, Lily AI

Retailers and brands that embrace AI can significantly impact performance across ads, search results, and customer experiences, making online shopping the…