Retail - General News & Media
Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…
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Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…
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Fashion retailer taps Inspectorio to improve customer satisfaction, quality processes
November 14, 2024
Lojas Renner, an omnichannel fashion retailer in Brazil, is deploying Inspectorio's AI-powered supply chain platform for improvement on quality processes as…
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Microsoft's formula for best e-commerce shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…
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Consumers embracing AI-powered customer support
November 12, 2024
Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful
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National Retail Solutions teams with LottoShield on securing ticket sales
November 7, 2024
National Retail Solutions, a provider of POS solutions for independent retailers, is partnering with LottoShield, an lottery fraud prevention system designed…
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Hyosung, eGlobal team up to reimagine retail ATMs
November 6, 2024
Hyosung Americas, a provider of ATM and self-service kiosk solutions, has partnered with eGlobal to launch a pilot program for Hyosung Pay, a retail ATM…
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A better retail customer experience starts with a better employee experience
by Assad Lazarus — Chief Commercial Officer, Purchasing Power
By addressing team members’ core concerns retailers can lay the groundwork for an in-store experience that keeps customers returning.
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Eyewear retailer Zenni partners with Eyebot on rapid vision testing, affordable eyewear
November 4, 2024
Zenni Optical, a major online eyewear retailer, is partnering with Eyebot, an innovator in automated vision testing, on a strategic partnership to improve…
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Retail job openings lead to increasing candidate demand
October 31, 2024
Overall job openings in retail are at a higher level than a year ago though hiring is down.
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The future of retail: Embracing cashless transactions, enhanced connectivity
With the rise of cashless payments and innovative app-based payment services, the issue of in-store connectivity becomes crucial. It will require implementing…
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True Value heads into bankruptcy but stores will stay open
October 23, 2024
True Value has filed for bankruptcy and plans to sell its operations though stores will remain open during the Chapter 11 process.
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Small stores, big footprint: 3 ways retailers can leverage digital tech to optimize small spaces
by Greg Jones — CEO, tutch
While digital technology has arguably driven shoppers away from physical stores, it also holds the key to bringing them back. By integrating digital elements…
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True Botanicals powers personalized experiences via Wunderkind's identity network
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
True Botanicals is reaping greater revenue by driving a more personal experience as well as identifying new customers and delivering improved customer…
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Amazon declares Prime Big Deal Days top October sales event in history
October 16, 2024
Amazon's Prime Big Deal Days event was the omnichannel retailer's biggest shopping event ever with more Prime members shopping compared to last year's event…
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How to create a customer journey map
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Two top experts offer tips, advice, knowledge and two examples when it comes to crafting the much needed, and highly important, customer journey map.
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Instacart beefs up Caper Cart capabilities
October 15, 2024
Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.
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Nearly all retailers are tapping Gen AI to boost customer experience
October 11, 2024
Nine out of 10 retailers are using Generative AI to improve the customer experience, and top application use includes personalization, search and discovery…
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ICX Summit: Inclusivity is all about making the store welcoming to customers, employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An inclusive customer experience must also reflect an inclusive workforce experience, according to panelists at the recent ICX Summit held in September.
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Ashley Furniture unveils connected home experience
October 10, 2024
Ashley Furniture has teamed with Samsung to create The Connected Home Experience, powered by Samsung Smart Things, at a flagship Ashley showroom in Brentwood…
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