The Influence of AI in Sustainable Retail Operations

Artificial intelligence is helping retailers strengthen sustainable operations through smarter decision making. This blog explores how AI improves demand…

Let's Talk Retail Episode 7: Part 3: How a Mobile First Strategy Enhances the Retail Journey

Retailers make stronger business decisions when they have a clear understanding of customer needs and market conditions. This episode explores how customer…

Consumers wary about AI shopping assistants but Amazon is changing perceptions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As the retail landscape shifts to a more automated, hands-off marketplace, the industry continues to prioritize investing in AI-powered shopping tech but not…

Tanger shopping center growth opportunity driven by consumer demand

July 15, 2026

Tanger Inc.'s retail shopping center growth opportunities are being driven by consumer demand for outlet retail, according to Michael Bilerman, executive vice…

At the Watercooler with Yevgeni Tsirulnik, SVP, grocery, general merchandising and innovation for Toshiba Global Commerce Solutions

by Retail Customer Experience

Yevgeni Tsirulnik, SVP, grocery, general merchandising and innovation for Toshiba Global Commerce Solutions, discusses his career path, industry trends and…

Presented by Toshiba Global Commerce Solutions, Inc.

How AI is helping fix retail’s $1.7T inventory problem

by Nicola Bond — Co-Founder and CEO, Merchmix

When retailers get inventory right, the impact goes beyond reducing waste. They free up margin to invest in better experiences, build resilience into their…

Solving retail store associate challenges by eliminating the information gap, cognitive overwhelm, annoying AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A Jumpmind AX Insight study reveals retail store associates are battling more than a few challenges and while technology promises big rewards it isn’t always…

Self-checkout shrink problem ongoing

July 1, 2026

Self-checkout maybe the dominant transaction method in many retail stores but it continues to generate higher levels of shrink and operational losses than…

Costco opening 7 stores in August

June 30, 2026

After debuting two new stores in June, in Syracuse, Utah, and Pensacola, Florida, Costco is getting ready to open seven wholesale warehouses in August.

Smarter stores: How location intelligence is enhancing retail CX

by Anand Ramchandran — Marketing Strategy and Data Analytics, Mapsted

For retail leaders managing a growing store network, the focus is no longer just on driving footfall—it is about what that traffic actually delivers.

The end of “Spring Splurges”: Why AI is driving more intentional retail behavior

by Piyush Patel — Chief Ecosystem Officer, Algolia

Seasonal retail moments like spring refreshes aren’t going away, but they are evolving. What was once a cycle of impulse buying is becoming a cycle of…

Why retailers are bringing back the catalog, but making it digital

by Janina Moza — Chief Marketing Officer, Flipsnack

Acquiring a new customer has never been cheap. But the past few years have made it significantly more expensive. CPCs are up. Organic reach has narrowed. The…

Martha Stewart prepping AI-powered home management site

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The startup, due to launch the Hint site, has $10 million in seed funding from Slow Ventures, a venture capital fund.

Kroger chief associate experience officer announces retirement

June 10, 2026

Tim Massa, EVP and chief associate experience officer for Kroger will retire in September.

Amazon Web Services debuts AI retail solution built on Alexa for Shopping

June 8, 2026

Amazon Web Services has launched an AI-powered solution to help retailers build AI-powered shopping experience.

Amazon melds Rufus, Alexa+ for ‘Alexa for Shopping’ feature

June 3, 2026

Amazon has combined its Rufus online site assistant and its Alexa+ service to create "Alexa for Shopping," for its app and website.

How self-service is now retail infrastructure

by Richard Slawsky — Editor, Connect Media

Retailers are rapidly expanding self-service technology far beyond the traditional checkout lane as they look to improve customer experience, streamline store…

Reducing shrink without dismantling customer experience and trust

by Daniel Gabay — CEO, Trigo

Shrink isn’t going away. Economic pressure, and everyday opportunistic theft, will continue to challenge retailers. But heavy-handed enforcement or experiences…

Built to Adapt: Why Modularity Matters in Retail Technology

Explore why modularity is becoming essential to the future of retail technology. This blog describes how scalable systems help retailers adapt faster, extend…

The Future of Grocery: How AI and Computer Vision Are Transforming Retail

Step into the future of grocery, where AI and computer vision are reshaping how stores operate and how customers shop. This blog explores how intelligent…