Consumers struggling to get help, frustrated by search efforts

April 24, 2025

A good number of consumers, 84%, struggle to find information during search efforts and 53% cite search as their biggest frustration in the digital customer…

Consumers want real human support and they want it fast

April 21, 2025

When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.

Refund delays more scary than root canals for many consumers

April 10, 2025

Nearly four out of 10 American consumers, 37%, would rather see a dentist than wait for a refund, according to TodayPay's 2025 "Where Is My Refund," report.

Publix faces legal action alleging overcharging at self-checkout

April 4, 2025

A class-action lawsuit has been filed against Publix Super Markets in a Miami federal court, alleging the company's self-checkout systems systematically…

Advance Auto Parts opening stores following footprint optimization

April 3, 2025

Advance Auto Parts, which announced plan stwo weeks ago to shutter 700 locations by mid year as well as four distribution centers in 2025, plans to open 30 new…

UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations

In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, shares insight with RetailCustomerExperience.com editor…

Presented by UltronAI

AI advantages in retail: Engagement, loyalty and sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.

Why e-commerce retailers need to focus on the search bar

March 24, 2025

E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…

Radar CEO offers insight on how geolocation tech is helping retailers

Radar CEO Nick Patrick shares insight on how retailers, including Dick's Sporting Goods, is using Radar's geofencing SDKs and maps APIs to power location-based…

Presented by Radar

Retail store policy changes require strategy, communication, associate understanding

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…

Brands jumping on viral trends is a turnoff for consumers

February 5, 2025

One third of consumers view brands jumping on viral trends as an embarrassing act for the brand though 93% believe it's important for brands to stay up on…

Star Micronics debuts new innovations for the retail space

John Maieli, channel partner executive at Star Micronics, shares insight on the company's latest innovations for the retail environment.

Presented by Star Micronics America

The role music plays in retail customer experience: Brand ambassador

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that strategy.

Linnworks CMO talks social media, Amazon's impact, AI in retail

Linnworks CMO Georgia Leybourne shares insight on a range of retail topics, from TikTok and Amazon to the impact of AI, in an interview with Judy Mottl, editor…

Presented by Linnworks

Ricoh VP talks driving personalized experiences in retail

Carl Rysdon, vice president, retail industry, at Ricoh USA Inc. shares insight on how leveraging retail media, specifically in-store retail media, can drive…

Presented by Ricoh USA, Inc.

The soundtrack to sales: How to select in-store music to boost customer satisfaction

by Anton Timashev — Co-Founder and CEO, Wayvee Analytics

Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.

A Closer Look CEO shares insight on making a personal customer connection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…

Presented by A Closer Look

More retailers tapping tech to improve store associate productivity

January 15, 2025

The labor challenges facing retail are driving more retailers to invest in technology, with 81% prioritizing tech investment to improve store associate…

Global holiday sales hit record $1.2 trillion

January 10, 2025

Global holiday retail sales hit a record $1.2 trillion and $282 billion in the U.S.

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.