Ignoring personalization can cost a retailer, reveals survey

February 23, 2017

Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide…

Intel CEO: Data playing invaluable role in retail transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…

7-Eleven catching up fast in boosting the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a…

Nordstrom most popular retailer, reveals survey

February 14, 2017

Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row…

Target going small again on Long Island retail front

February 10, 2017

Target is launching its third small-format at a Long Island, New York location.

Kohl’s CTO on personalizing customer experience and how data plays a big role

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized…

Virgin's Branson talks retail fails, retail success and what makes for a rewarding customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Virgin Group founder Sir Richard Branson likely knows more about retail fail than most any other retail leader and he's not shy about sharing what he's learned…

Watch out, Amazon: Wal-Mart enhances shipping options

February 7, 2017

Wal-Mart is "moving at the speed of a startup," according to its CEO, by launching free two-day shipping without any membership fee involved.

Macy's, Wal-Mart chiefs: Customer experience is all about people

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new…

Toys R Us hires on new marketing chief

February 3, 2017

Carla Hasson is the new global chief marketing officer for Toys R Us, according to a NJ Biz report.

Amazon Go's impact on payments, self-checkout

The Amazon Go store has no cash register or payment kiosk. Instead, shoppers scan themselves into the store using the free Amazon Go app, shop as normal…

7 under-the-radar retail trends for 2017

by Bryan Pearson — President, LoyaltyOne

Will men and artificial intelligence define retail in 2017? Possibly. Considering the activities in retail today, several experts shared what unexpected trends…

Amazon to open Colorado fulfillment center

January 25, 2017

Online retailer Amazon is prepping a new one-million-square foot fulfillment center in Colorado, its first picking and shipping center in the state and one…

Customer loyalty requires a retail transformation, reveals IBM study

January 20, 2017

New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in…

Target’s digital chief: We’re not technology slackers any longer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If there is one message Target's EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear, it's this: Target is no longer a laggard when…

Staging an experiential marketing encore, the Bloomingdale's, Brooks Brothers way

by Bryan Pearson — President, LoyaltyOne

There's no business like show business, and retailers are vying to get in on the act. More merchants are turning to Broadway in their ongoing play for…

2016 in review: Top retail customer experience stories

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big…

Retailers striving to beat Amazon must perfect the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a…

Jewelry etailer reaping big rewards with price negotiation tool

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.

Digital gift cards proving popular with shoppers this holiday season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason…