Tackling the challenges of remote branch IT

Today's retail space is evolving rapidly, driven by changing customer demand and increasing competition. While technology should be the enabler of this shift…

How AI plays into every step in the retail customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence isn't just about having a chat bot. As a leading women's wear retailer is discovering, AI offers a way to solve a slew of retail…

Human interaction key to customer experience, reveals research

May 23, 2017

Trading human interaction for total automation may save money but it's not going to win a retailer any points with consumers.

Retailers still face EMV issues

Recognizing merchants have encountered difficulty integrating EMV compliant payment equipment, credit card issuers have postponed chargebacks for fraudulent…

Amazon prepping brick-and-mortar bookstore for D.C.

May 18, 2017

Amazon, which built its e-commerce empire on putting the physical bookseller nearly out of business, is now reportedly planning to launch another…

Target to test new restock strategy, next-day delivery in Minneapolis

May 16, 2017

In a quest to get orders into the hands of customers faster than ever, Target is prepping a new delivery and restocking approach that it hopes to pilot in…

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them…

Last mile: The amazing race to solve the delivery dilemma

by Chris Petersen — Owner, IMS

Omnichannel drives new expectations that every retailer must address.

Customer loyalty 101: How to avoid alienating today's shopper

Winning customer loyalty is a continuous and important objective for retailers, but it's not always an easy task. Unfortunately, alienating customers can be.

Mother's Day spend may be a record-setter this year

May 5, 2017

Shoppers will spend the most ever this year come Mother's Day, averaging about $186 on purchase, reveals a NRF survey conducted by Prosper Insights &…

Hungry for more conversions? There's an app for that

With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite…

Wine retailer taps 3Cinteractive platform to create better mobile experience

April 26, 2017

Total Wine & More, a leading independent retailer of fine wines, is teaming with 3Cinteractive and its Switchblade platform for mobile coupon redemption…

Retailers failing at personalization, claims study

April 26, 2017

Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping…

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…

Aptos study highlights successful omnichannel engagement strategies

April 20, 2017

Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…

Big IoT adoption on horizon, claims new report

April 19, 2017

Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail…

Kagan: Early adopters gain competitive advantage

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why timing your entry into new areas of retail payment technology is key. Early adopters get a competitive advantage yet they take the…

Live webinar: Salesforce leader shares top CX hacks for retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…

Factoring order fulfillment, returns into a peak season service strategy

As painful as it might seem to jump back into the peak season mindset, fortune tends to favor the prepared, so getting a head start and developing your…

Ilumi debuts smart bulb tech within counter displays

April 11, 2017

Ilumi's new LED Smartbulbs are being used in counter displays in electronic stores in the U.S. and Canada, according to a press release.