Robots not a job killer, claims Trump treasury chief

March 30, 2017

While robotics is taking deeper root within the business realm, from warehouses to stores to everyday home life, the White House administration doesn't seem to…

Mark-downs a big lure for the female shopper

March 29, 2017

Nearly half of U.S. female shoppers, 45 percent, will only step into a retail store if there's a sale of 41 percent or more being offered.

How To: Improve digital product content to boost customer experience, sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today's retailers are missing out on sales due to a poor digital product content strategy which not only results in a weak customer experience but puts a dent…

New York mall hires celebrity hunk to spur consumer interest

March 28, 2017

A Staten Island, New York mall has hired a TV and movie celebrity in the quest to drive consumer interest into the retail location.

Trump, tech, and taxes: What's in store for 2017

Whatever your feelings about President Donald Trump, one thing is for sure: 2017 is going to be an interesting year for everyone.

Humanizing the retail experience: Experiential shopping lives offline

These are the days of sharing, group think and the herd mentality… who knew the 90s-era mall rats, a generation of teens known for simply hanging out in…

Tips for ensuring the branded mobile app delivers a successful customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There's no challenge getting retail consumers on board with mobile devices and apps. But getting that same consumer to embrace and forge a relationship with a…

Midwest grocer going big on remodels, new stores

March 17, 2017

Midwest retailer Meijer will spend more than $375 million in remodeling and establishing new stores this year.

St. Patrick’s Day spend may be a record-breaker

March 13, 2017

Americans celebrating their 'Irish' will likely spend the most this year, about $5.3 billion.

Easing the pain of shipping: 5 tips to optimize shipping solutions

For many customers, online shopping is exciting (or, at the very least, more enjoyable than leaving the house to visit a store). Actually, receiving the…

Simon deploys interactive mapping to boost customer experience

March 10, 2017

Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…

Another retailer taking small-format store approach

March 9, 2017

In a quest to draw more millennial consumers, Dollar General is launching a new smaller store format called DGX.

Swarovski planning return to Times Square this year

March 8, 2017

Come the fall there will be a new Swarovski store on Broadway, in New York City.

ICX Association leader talks trends, innovations and goals ahead

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on the agenda for…

Sorry Jim Cramer, malls won't ever be ghost towns

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

During his flamboyant declarations about malls and their impending doom, Jim Cramer asks another financial analyst if he's been at a mall lately. The analyst…

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the…

Bloomingdales, Altar’d State share associate training success stories

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.

Christian retailer closing doors after 85 years in business

February 28, 2017

The world's top Christian-themed merchandise seller, Family Christian, is closing its doors after 85 years.

Personalization, price still top of mind for consumers

February 28, 2017

Price remains top of mind for consumers but shoppers also view personalization and fulfillment are key reasons for shopping a retail location.

Accounting for gift cards in the retail setting

While gift cards are popular they are also a very hot area of scrutiny with the IRS. And if retailers aren't calculating the gift card income adjustment, using…