Email is the worst channel for customer service

March 23, 2008

SME Web: Email is officially the UK's worst channel for customer service, according to research. eService provider Transversal's third annual Multi-channel…

Country's largest Wal-Mart almost complete

March 23, 2008

Display & Design Ideas: Wal-Mart plans to open its largest Supercenter in the country in Albany, N.Y. The 260,000-sq.-ft. supercenter will combine a…

GlobalShop: A.R.E. award winners announced

March 19, 2008

Display & Design Ideas: A.R.E., formerly NASFM, hosted its annual Retail Design Awards at GlobalShop Tuesday evening. The Store of the Year award went to…

GlobalShop: Symon, Madix unveil screens at the shelf level

by James Bickers — Editor, Networld Alliance

March 19, 2008

CHICAGO — A partnership between digital signage company Symon and Madix Store Fixtures and Displays was unveiled this week at GlobalShop.

U.S. consumers making fewer shopping trips

March 18, 2008

SCHAUMBURG, Ill. — U.S. consumers are making fewer shopping trips across most retail outlets as they look for ways to combine errands and save money in an…

How retailers track customer movement through the store

March 18, 2008

Track where customers go when they buy, and map increased revenue.

Hiring time

March 18, 2008

Experts say a recession is the perfect time to build your team.

GlobalShop: Day 1 news roundup

by James Bickers — Editor, Networld Alliance

March 17, 2008

CHICAGO — Today was opening day for GlobalShop 2008, the 16th installment of the trade show devoted to store design, visual merchandising and in-store…

RFID a boon for retailers, bane for privacy advocates

March 16, 2008

Associated Press: The problem with RFID, critics say, is that the microchipping of products might have unintended consequences. With tags in so many objects…

Personas connect retailers, shoppers

by James Bickers — Editor, Networld Alliance

Fictional customers can lead to real-world improvements.

Freedom Shopping unveils RFID checkout solution

March 12, 2008

HICKORY, N.C. — Freedom Shopping Inc. announced the availability of an OEM offering that plugs into existing cash registers and point-of-sale terminals to…

Harris poll: Consumers expect retailers to know their preferences

March 10, 2008

Advertising Age: A Harris Interactive poll finds that a whopping 95 percent of people believe it is at least somewhat important that companies know "who I am…

Fotozines revive novelty concept

Theme park favorites making their way into malls, cinemas.

Customer experience spending will intensify in 2008

by James Bickers — Editor, Networld Alliance

March 5, 2008

According to a new report just published by Forrester Research, customer experience spending is about to take off to new levels.

Grabbing shoppers by the nose

by James Bickers — Editor, Networld Alliance

Intentional use of scents can profoundly impact the customer experience.

U.S. retailers just beginning to understand customer experience, report says

by James Bickers — Editor, Networld Alliance

February 27, 2008

Forrester Research has published "The State of Experience-Based Differentiation," a summary of its recent survey of 287 customer experience decision-makers…

Opinion: the shopping experience can be more important than the product

February 24, 2008

Advertising Age: Nordstrom executives long have made it their business to do whatever is necessary to please the consumer — everything from stocking every…

Some Wal-Marts going upscale

February 24, 2008

Austin Business Journal: Wal-Mart Stores Inc. is going high-end. In some markets, such as the Dallas area, the retailer is upgrading its image to more closely…

Blog: recession will be helped by 'reproduction mania'

by James Bickers — Editor, Networld Alliance

February 21, 2008

Heather Strang, blogger for Retail Design Diva, isn't particularly worried about the effect a possible recession would have on retail. No, she says, there are…

Customer satisfaction down overall, up online

February 19, 2008

Medill Reports: Another explanation for lackluster consumer spending emerged Tuesday when the University of Michigan's American Customer Satisfaction Index…