Temporary shops make lasting impressions

February 17, 2008

Los Angeles Times: "Pop-up" or guerrilla shops have been lurking in the shadows of the world's cities for the last few years. Rei Kawakubo of fashion label…

Borders concept store includes digital services

February 13, 2008

USA Today: Borders' new concept store, located in its home town of Ann Arbor, Mich., features a digital center where customers can download music or books…

New Nokia store designed for interactive retailing

February 12, 2008

Design Week: A new Nokia concept store is built around an interactive customer experience, with functioning handsets for customers to play with and a…

Up close and personal

February 12, 2008

Becoming familiar with customers builds lasting loyalty.

Know your customer

by James Bickers — Editor, Networld Alliance

February 12, 2008

See how personas help retailers shape the customer experience.

Product pros

February 12, 2008

Knowledgeable employees are trained, not hired.

The Tao of wow

February 12, 2008

Analyze what customers want from your brand, and give it to them.

Software-as-a-service for in-store digital signage

February 11, 2008

The distribution model is one of the most important aspects to investigate when selecting digital signage software.

Inserts more influential than TV ads

February 11, 2008

BALTIMORE — Vertis Communications announced the tenth anniversary of its proprietary Vertis Customer Focus study, which has been analyzing the key trends…

More companies realize customer experience will be critical in 2008

by James Bickers — Editor, Networld Alliance

February 11, 2008

Forrester Research has just published "Obstacles to Customer Experience Success, 2008," which distills the results of a survey of 287 customer experience…

Borders analyzes efficacy of its email coupon program

February 10, 2008

Stores: Kevin Ertell, vice president of e-business at Borders Group, wanted a clearer understanding of how behavior differed between "coupon seekers" (shoppers…

Putting the 'world' in Wincor World

by Tracy Kitten — Editor, AMC

Steady growth, innovation mark German firm's annual self-service show.

WINCOR WORLD: 360-degree scanning will speed check-out

January 30, 2008

The Real 360 works when a shopper places no more than 1 item each on its segmented conveyor belt. Merchandise then is sped through a tunnel of…

Luxury consumer confidence hits all-time low

January 30, 2008

Display and Design Ideas: Luxury consumer confidence has never been lower, dropping 23.8 points from the third quarter to 63.6 points in the fourth quarter…

How long before RFID check-out?

Solutions at Wincor World move closer to one of retail's Holy Grails.

Brand-sponsored events boost purchase intent

January 28, 2008

BrandWeek: A new survey shows in-person events can boost purchase intent by as much as 52 percent. According to the report, released this month by the…

Tesco plans department-style stores

January 23, 2008

Reuters: Tesco has plans to open multiple-level stores, revealing a new threat to store owners like Marks and Spencer and Debenhams. "Where land is premium we…

Interactivity 'the future of customer service'

January 22, 2008

Nikki Baird with Retail Systems Research identified three areas of investment that retailers have eyes on for the coming year: cross-channel care, mobility and…

Spanning the gap

January 22, 2008

How do you get Millennials and Baby Boomers to shop in the same store?

Crossing channels

by James Bickers — Editor, Networld Alliance

January 22, 2008

Making your online and in-store experiences consistent is more important than ever. Here's how to do it.