Right to Repair

The Right to Repair means you're actually in the driver's seat when it comes to selecting & partnering with an independent service provider or even choosing to…

Presented by Burroughs, Inc.

Digital Transformation Technologies To Implement For 2023

When you’re responsible for ensuring your organization’s day-to-day operations run smoothly, securely, and reliably, it can be difficult to find time to look…

Presented by Burroughs, Inc.

Effective CX strategies amid evolving retail consumer engagement

In times of unpredictable spending habits, it is critical for brands to reconsider customer experience strategies to better support brand loyalty and consumer…

Organized crime poses increasing retail threat

April 26, 2023

Organized retail crime is a growing issue for the U.S. retail industry, and it's getting bigger and more complex, according to the National Retail Federation.

Chatmeter Updates Its AI-Powered Sentiment Analysis Tool, Pulse, to Deliver Faster and More Customized Access

The new features will allow multi-location brands to analyze data about the customer experience (CX) in more strategic and customized ways.

Amazon enacts return fee for UPS users

April 17, 2023

Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.

NCR extending ATM services at Walgreens nationwide

February 28, 2023

NCR Corp. will become the provider of ATM services across nearly all Walgreens stores in the U.S., Puerto Rico and the District of Columbia under an agreement…

Making accessibility a first-class citizen in mobile retail apps

by Frank Moyer — CTO, Kobiton

Without accessibility, retail apps do a poor job of attracting and retaining customers.

How data plays into crafting the personalized retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers want and expect a personalized experience. For retailers that means data analysis.

Putting the human at the center of digital experience

by Shridhar Iyengar Raman — Global Sales Head Digital Experience, Infosys

Retailers need to make digital experiences more human-centric by bringing people from the edges of the interaction right into its center.

Bed Bath & Beyond may be headed to bankruptcy

January 5, 2023

Bed Bath & Beyond expects its third quarter results to be so dismal that it may not be able to keep stores operating as sales likely dipped by nearly 30%.

Consumers want personal communication but split on definition

December 20, 2022

Three in four consumers, 75%, say communication that makes them feel valuated is a top or most important factor when doing business with a brand.

The Digital Transformation Checklist All Businesses Need

Although it’s hard to predict what customer trends will pop up in the years ahead, one preference that will only continue to grow: an increasing expectation…

Presented by Burroughs, Inc.

Benefits of Depot Repair and Equipment Repair

Today, your customers expect easy, reliable, and secure access to the businesses and services they frequent, when, where, and how they choose to access them.

Presented by Burroughs, Inc.

How a cannabis kiosk is helping retailers comply with California regs

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

NatuEra's CBD Smart Kiosks are designed to mitigate the regulatory risk and liability of dispensaries and retailers carrying hemp-derived products by providing…

A new age of retail: How retailers can define themselves by defining success

by Troy Townsend — CEO, Zitcha

A new age of retail media is about to dawn, and retailers who missed the wave in the cookie age have a chance to seize success and status for themselves. But…

H&M slashing workforce to cut costs

December 6, 2022

Fashion retailer H&M plans to eliminate 1,500 job, across its global workforce in an effort to trim costs and boost efficiency.

Clientron Introduces the latest POS System Ares550 with Elkhart Lake CPU

The Ares550 is powered by an Intel® Celeron® J6412 Quad-Core Elkhart Lake processor with dual SO-DIMM slots, up to 32GB of RAM, and dual trays of M.2 SSDs for…

If conversational commerce isn't a priority retailers may be saying goodbye to customers

by Savinay Berry — EVP Product and Engineering, SHIFT Communications

Conversational commerce matters as customers expect to reach retailers when and how they want.

Sears emerges from bankruptcy

November 8, 2022

Sears, once a brand-name retailer dominating in the suburbs, has emerged from bankruptcy with less than 24 stores in operation.