Linnworks CMO talks social media, Amazon's impact, AI in retail

Linnworks CMO Georgia Leybourne shares insight on a range of retail topics, from TikTok and Amazon to the impact of AI, in an interview with Judy Mottl, editor…

Presented by Linnworks

Ricoh VP talks driving personalized experiences in retail

Carl Rysdon, vice president, retail industry, at Ricoh USA Inc. shares insight on how leveraging retail media, specifically in-store retail media, can drive…

Presented by Ricoh USA, Inc.

The soundtrack to sales: How to select in-store music to boost customer satisfaction

by Anton Timashev — Co-Founder and CEO, Wayvee Analytics

Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.

A Closer Look CEO shares insight on making a personal customer connection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…

Presented by A Closer Look

More retailers tapping tech to improve store associate productivity

January 15, 2025

The labor challenges facing retail are driving more retailers to invest in technology, with 81% prioritizing tech investment to improve store associate…

Global holiday sales hit record $1.2 trillion

January 10, 2025

Global holiday retail sales hit a record $1.2 trillion and $282 billion in the U.S.

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…

Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

Fashion retailer taps Inspectorio to improve customer satisfaction, quality processes

November 14, 2024

Lojas Renner, an omnichannel fashion retailer in Brazil, is deploying Inspectorio's AI-powered supply chain platform for improvement on quality processes as…

Microsoft's formula for best e-commerce shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…

Consumers embracing AI-powered customer support

November 12, 2024

Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful

National Retail Solutions teams with LottoShield on securing ticket sales

November 7, 2024

National Retail Solutions, a provider of POS solutions for independent retailers, is partnering with LottoShield, an lottery fraud prevention system designed…

Hyosung, eGlobal team up to reimagine retail ATMs

November 6, 2024

Hyosung Americas, a provider of ATM and self-service kiosk solutions, has partnered with eGlobal to launch a pilot program for Hyosung Pay, a retail ATM…

A better retail customer experience starts with a better employee experience

by Assad Lazarus — Chief Commercial Officer, Purchasing Power

By addressing team members’ core concerns retailers can lay the groundwork for an in-store experience that keeps customers returning.

Eyewear retailer Zenni partners with Eyebot on rapid vision testing, affordable eyewear

November 4, 2024

Zenni Optical, a major online eyewear retailer, is partnering with Eyebot, an innovator in automated vision testing, on a strategic partnership to improve…

Retail job openings lead to increasing candidate demand

October 31, 2024

Overall job openings in retail are at a higher level than a year ago though hiring is down.

The future of retail: Embracing cashless transactions, enhanced connectivity

by Stephen Kowal

With the rise of cashless payments and innovative app-based payment services, the issue of in-store connectivity becomes crucial. It will require implementing…

True Value heads into bankruptcy but stores will stay open

October 23, 2024

True Value has filed for bankruptcy and plans to sell its operations though stores will remain open during the Chapter 11 process.

Small stores, big footprint: 3 ways retailers can leverage digital tech to optimize small spaces

by Greg Jones — CEO, tutch

While digital technology has arguably driven shoppers away from physical stores, it also holds the key to bringing them back. By integrating digital elements…