Designs Direct renews Digital Wave Technology partnership

November 14, 2025

Designs Direct, a home décor designer and manufacturer, has renewed its partnership with Digital Wave Technology, which provides AI-native enterprise solutions.

Retail holiday sales to exceed $1T for first time in 5 years

November 12, 2025

The holiday retail sales season, between November and December, will grow between 3.7% and 4.2% which could bring total spend to just over $1 trillion…

Retailers tapping automation, customer retention strategies to battle economic challenges

November 7, 2025

Retailers, facing increasingly rocky economic headwinds, are finding new avenues for growth and experimenting with automation, marketplace diversification and…

Theft, violence on the rise in retail

November 7, 2025

Violence and theft are increasing in the retail industry with retailers reporting a 18% jump in the average number of shoplifting acts per year from 2023 to…

Amazon building smart delivery glasses to help drivers

November 5, 2025

Amazon is aiming to help its delivery associates identify hazards and improve customer delivery with the development of smart delivery glasses.

Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

Data-driven experiential displays: The new formula for retail success

by Terry Monday — Chief Strategy Officer, Duggal Visual Solutions

The right digital partner provides more than the best technology — they evoke trust, creativity, and collaboration. Look for a team that listens, adapts and…

How SaaS personalization breathed new life into legacy retail platform

by Bhargav Trivedi — Solutions Architect, Bloomreach Inc.

Transforming digital experiences doesn’t always require starting from scratch. In fact, some of the most effective innovations begin at the edges where user…

Electric Era unveils EV charging kiosk built for retailers

October 24, 2025

Electric Era has launched RetailEdge, an AI-powered EV fast charging platform designed for retail environments, marking what the company calls the industry's…

Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

MicroTouch launches tablet, outdoor touchscreens for retail

October 24, 2025

MicroTouch has introduced two touchscreen products designed to enhance operations in retail: the Mobile Tablet M1-101RT-A1 and the Outdoor Open Frame Series of…

Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

Building Customer Trust: How Retailers Can Create Secure and Seamless Shopping Experiences

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of strong data protection, convenient…

Smarter Stays: How AI Is Enhancing Guest Experience

See how AI is transforming hospitality by creating more seamless, personalized, and efficient guest interactions. This blog explores how smart tools and…

The communication gap holding back businesses

by Jim Eckes — Founder, TieTechnology

When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…

The hidden retail challenge no one talks about and how AI solves it

by Vandana Singal — Vice President – PDES, Happiest Minds Technologies

Without trusted, AI-enhanced product data, even the most advanced omnichannel strategies risk failure.

Webinar examines deploying responsible AI in CX voice channels

In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…

Retail isn’t one-size-fits-all: Why localized strategy is key to surviving in the new era of commerce

by Jacyn Heavens — Founder and CEO, Epos Now

If there’s one lesson for retailers to embrace moving forward, it’s this: Uniformity is efficient. But adaptability wins.

Smart inventory strategy in uncertain times: Why panic buying could be hurting your business

by Warren Wilbee — CTO, ToolsGroup

Tariff policy will continue evolving, but retailers who respond with strategic discipline rather than reactive stockpiling will be better positioned through…

Resilient Retail: Building Agile and Secure Operations to Combat Labor Shortages and Shrink

From intelligent automation and real-time monitoring to integrated loss prevention tools, the most resilient retail operations are those that can respond to…

Presented by Toshiba Global Commerce Solutions, Inc.