Personalized marketing

December 19, 2007

Influence positive customer experiences through psychology.

Is your live TV legal?

December 19, 2007

Digital signage that incorporates network programs is legal only if licensed correctly. Here are pitfalls to avoid.

Survey: customer service trumps price

December 18, 2007

A recent benchmark survey on "The State of Retail Workforce Management," conducted by Retail Systems Research (RSR), and sponsored by Kronos Inc., indicates…

POPAI research: digital window signage increases footfall

December 18, 2007

Research commissioned by 3M and POPAI demonstrates the effectiveness of back-projecting dynamic promotional messages onto shop windows.

More gift cards going unredeemed

December 17, 2007

A Consumer Reports survey conducted in October found that among people who received a gift card during the 2006 holiday season, 27 percent of them left one or…

Customer satisfaction takes first dip in two years

December 17, 2007

Customer satisfaction is down for the first time since early 2005, according to the third quarter report of the American Customer Satisfaction Index (ACSI).

CBGB space going retail

December 16, 2007

It was home to a vibrant and influential music scene for the better part of three decades, but the space that was home to New York's CBGB nightclub is being…

Importance of casual web surfers on sales 'exaggerated'

December 16, 2007

In a private poll conducted at an annual conference of the catalog and multi-channel retail industry, key industry players revealed that a surprisingly low…

Where clothing stores really fail: the dressing room

December 16, 2007

Retail consultancy Adaptive Path recently used its blog to tear into the clothes-buying process. The main culprit: dressing rooms that don't make the shopper…

Let your customers break (fresh) bread

December 13, 2007

If Ron Wilkinson has his way, consumers are about to acquire a taste for very, very fresh bread. His Bread Bakery, a 7-foot-tall, 4-foot-wide machine, churns…

Kohl's stores going green

December 12, 2007

Department store chain Kohl's is joining the growing number of companies emphasizing environmentally friendly facilities. The company is working towards…

U.K. retailers get boost in ATM volume

December 12, 2007

(Belfast, Ireland) Channel4.com: Retailers in the United Kingdom have received a boost, with news that more than £3.2 billion (U.S. $6.5 billion) has…

The planning puzzle

by James Bickers — Editor, Networld Alliance

For technology, intelligent planning makes all the difference.

Snag shoppers with self-service

Self-service is a key part of any smart multi-channel strategy.

The psychology of digital signage

by David Drain

A neuroscientist analyzes the effects digital signage has on the brain.

Tapping the POS to test content

by James Bickers — Editor, Networld Alliance

POS data can provide insight into how well in-store media is working.

Blockbuster challenges redbox

Movie-rental giant tests kiosks at Papa John's, Family Dollar locations.

November chain store sales rise 3.5 percent

December 5, 2007

International Council of Shopping Centers: U.S. chain store sales for November grew 3.5 percent year on year, according to ICSC's index. The gain was the…

Magic Johnson: Urban a 'major opportunity' for retailers

December 2, 2007

International Council of Shopping Centers: Ethnic consumers in inner cities and other urban areas may not have the fat wallets of their suburban counterparts…

Socio-economic benefits of ATMs

November 19, 2007

ATMIA's white paper highlights the ATM's numerous social advantages.