Measuring and managing the customer experience

December 19, 2007

Retailers must measure, manage and improve the experiences of their customers, in order to grow their businesses effectively.

Interactive signage gives power to the people

December 19, 2007

A new trend in digital signage is emerging that combines the strength of digital signs with the interactivity of digital kiosks. For many areas, such as retail…

Fossil integrates retail, wholesale operations

December 19, 2007

The global watch and accessory company wanted to integrate information systems for its growing retail operation with the SAP software environment that…

New retail trend: 'park-your-husband lounges'

December 19, 2007

Forbes: When men accompany their ladies on a shopping trip, the last thing stores — and women — want is a nagging, bored husband. After all, the more time…

Trading places

December 19, 2007

Customer empathy is the best way to better customer service.

Personalized marketing

December 19, 2007

Influence positive customer experiences through psychology.

Is your live TV legal?

December 19, 2007

Digital signage that incorporates network programs is legal only if licensed correctly. Here are pitfalls to avoid.

Survey: customer service trumps price

December 18, 2007

A recent benchmark survey on "The State of Retail Workforce Management," conducted by Retail Systems Research (RSR), and sponsored by Kronos Inc., indicates…

POPAI research: digital window signage increases footfall

December 18, 2007

Research commissioned by 3M and POPAI demonstrates the effectiveness of back-projecting dynamic promotional messages onto shop windows.

More gift cards going unredeemed

December 17, 2007

A Consumer Reports survey conducted in October found that among people who received a gift card during the 2006 holiday season, 27 percent of them left one or…

Customer satisfaction takes first dip in two years

December 17, 2007

Customer satisfaction is down for the first time since early 2005, according to the third quarter report of the American Customer Satisfaction Index (ACSI).

CBGB space going retail

December 16, 2007

It was home to a vibrant and influential music scene for the better part of three decades, but the space that was home to New York's CBGB nightclub is being…

Importance of casual web surfers on sales 'exaggerated'

December 16, 2007

In a private poll conducted at an annual conference of the catalog and multi-channel retail industry, key industry players revealed that a surprisingly low…

Where clothing stores really fail: the dressing room

December 16, 2007

Retail consultancy Adaptive Path recently used its blog to tear into the clothes-buying process. The main culprit: dressing rooms that don't make the shopper…

Let your customers break (fresh) bread

December 13, 2007

If Ron Wilkinson has his way, consumers are about to acquire a taste for very, very fresh bread. His Bread Bakery, a 7-foot-tall, 4-foot-wide machine, churns…

Kohl's stores going green

December 12, 2007

Department store chain Kohl's is joining the growing number of companies emphasizing environmentally friendly facilities. The company is working towards…

U.K. retailers get boost in ATM volume

December 12, 2007

(Belfast, Ireland) Channel4.com: Retailers in the United Kingdom have received a boost, with news that more than £3.2 billion (U.S. $6.5 billion) has…

The planning puzzle

by James Bickers — Editor, Networld Alliance

For technology, intelligent planning makes all the difference.

Snag shoppers with self-service

Self-service is a key part of any smart multi-channel strategy.

The psychology of digital signage

by David Drain

A neuroscientist analyzes the effects digital signage has on the brain.