MarketLive, Social Annex partner for social commerce capabilities

September 25, 2013

MarketLive, a provider of e-commerce technology, has announced a suite of capabilities delivered through its Social Experience Manager, powered by its new…

Facebook testing 'autofill' mobile payments product

September 24, 2013

After testing with a small group of retailers a feature that lets customers automatically enter payment information into mobile devices through their…

Pinterest plans to test business ads

September 20, 2013

Pinterest CEO Ben Silbermann sent a message to users this week about the site's new test promoting certain business ads.

Heartland, Bigcommerce launch mobile-optimized e-commerce platform with SMBs in mind

September 19, 2013

The payment processor Heartland Payments has joined forces with e-commerce platform Bigcommerce to launch an online storefront meant to help small and…

LivingSocial unveils new tools that go beyond daily deals

September 17, 2013

LivingSocial announced it is now offering new, extended-length promotional options for local and national merchants, allowing for flexible deal structures for…

PishPoshBaby picks eGifter for social registry system

September 12, 2013

Children's retailer PishPoshBaby and eGifter, a social gifting company, have announced the launch of the new PishPoshBaby online registry and social group…

Moving past the showroom challenge: The beauty of Sephora's customer-centric approach

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Many retailers have been spending a lot of time and energy battling showrooming.

LEGO launches social hub for release of latest robotics platform

August 29, 2013

Proof that LEGOs are not solely for child's play: The building block company announced today that it has launched a social media hub in anticipation of the…

Commentary: The showrooming myth

The "false paradigm of showrooming" will only distract retailers from the real task at hand.

Mercent intros service that brings product info, price to Pinterest pins

August 26, 2013

A new service from Seattle-based Mercent is aiming to strengthen the relationship between retailers and Pinterest.

Walmart hopes to woo shoppers with fee-free layaway

August 21, 2013

In front of 6,000 Walmart associates at Walmart's annual holiday meeting Wednesday, Duncan Mac Naughton, the retailer's chief merchandising and marketing…

J.Crew launches September catalog on Pinterest

August 20, 2013

The love affair between retailers and Pinterest is heating up, as more brands are using the social media platform to not only engage with consumers but also as…

Selfridges puts on denim and digital signage

August 6, 2013

Selfridges, one of the world's best-known department stores, put on denim and digital signage for the launch of its Denim Studio, which it is calling "the…

Will customer reviews become a bigger influencer for retail purchases?

Despite the hype, online customer reviews appear to play only a small role in consumer purchasing decisions.

Could Pinterest reverse the effects of showrooming?

August 1, 2013

Recent data distributed by Vision Critical suggests that the social media site Pinterest may serve as a reverse showrooming tool for retailers. According to a…

Are Nordstrom and Pinterest made for each other?

Nordstrom is big on Pinterest, but will the social media site be big inside the chain's department stores?

L.L.Bean encourages adventure on Bootmobile tour

July 19, 2013

The 2013 L.L.Bean Bootmobile Outdoor Discovery Tour is headed to Chicago on July 20, stopping by the Navy Pier to inspire families to spend more time outdoors…

Commentary: Three business principles retailers should invest in

Should business and brands always love 'what's new'?

Sony, Sprint executives to talk showrooming at August retail summit

June 13, 2013

LOUISVILLE, KY — Executives from Sony and Sprint will present strategies for turning showrooming into a blessing rather than a curse in an afternoon session at…

Retail trends in customer experience

by Gary Edwards — Chief Customer Officer, Emathica

With today’s consumers looking for more out of their retail experiences and actively seeking out opportunities to build relationships with the brands that…