CETW12: The power of social media done right

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Citibank executive Frank Eliason explains the pitfalls and benefits of social media.

Are your QR codes gathering dust?

Retailers need to use QR codes to deliver something of value to consumers.

Retail CIOs think industry needs tech overhaul

November 1, 2012

Retail is in serious need of a technology revolution, according to recent research from Virgin Media Business. 

Study: Social media interaction leads to long-term sales increases

October 26, 2012

New research shows that social media interaction between a customer and a brand drives immediate and long-term sales increases. The 2012 LoyaltyOne Social…

Facebook announces more retail focus with Collections feature

October 9, 2012

Facebook confirmed yesterday that it is piloting a Pinterest-like addition to its interactive business tools.

Interactive storefront could redefine window shopping

October 8, 2012

Window shopping just got a new meaning with the latest technology implemented by Adidas. A six-week pilot is taking place at the Adidas NEO Label in Nuremberg…

Starbucks announces Square, Passbook support

October 4, 2012

Starbucks provided additional details on the company's recent deal with Square and updates to its mobile payment app at the company's annual Leadership…

Hybris study finds consumers prefer to purchase direct from retailer, instead of via social media

October 3, 2012

The communication software provider Hybris announced the results of its U.S. 2012 Social Media and Shopping Survey which analyzed U.S. consumers' attitudes…

Unmetric's Top Retailer Report shows social media showdown

Target is the clear leader on Twitter, while Walmart leads in Facebook presence.

LightSpeed offers retailers omnichanel reach with latest platform

October 1, 2012

The Canadian software company LightSpeed today announced the release of its 3.7 Apple-based core platform. The software enables retailers to interact with…

Total Wine announces plans to expand social media marketing

September 26, 2012

Total Wine & More, an independent retailer of wine, beer and spirits, announced a partnership with Dialogue Marketing to help support its social media…

Facebook's sharing of user data raises concerns

September 25, 2012

More issues are being raised about Facebook privacy and the social networking site's practice of sharing user data. 

Shoppers can earn rewards by 'endorsing' products

September 21, 2012

Endorse, an offers platform for consumer brands, announced yesterday a new capability that gives incentives for shoppers to share their use of brands through…

RCE Podcast episode 10: A #Likeable social media chat with @DaveKerpen

We're taking a break from our usual format this week and next, so that we can bring you a few brief highlights from the third annual Retail Customer Experience…

Pop-up retail grows up

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Like food trucks before them, are retail trucks the next hot consumer trend?

Walmart revamps layaway to please customers

September 5, 2012

Walmart announced yesterday a consumer-driven change to its holiday layaway policy, extending the program and cutting fees.

Back to school shopping drives retail revenue up 11 percent

September 5, 2012

U.S. consumers took advantage of back to school shopping this summer, according to findings from IBM. Over the months of July and August sales grew by 1…

RCE Podcast episode 8: This week's big changes at Best Buy, Groupon

Two big retail names announced big changes this week: Best Buy installed its new CEO, and Groupon shook up its leadership with a new emphasis on its…

Charlotte Russe launches Facebook store

August 14, 2012

Charlotte Russe is launching newly redesigned e-commerce web and mobile sites that also leverage Facebook, according to a company press release from Fluid…

5 ways to win at social media

Social media expert Dave Kerpen shares the secrets of using social media to increase the bottom line.