Price-comparison app localizes data for bargain hunters

June 3, 2013

The Washington, D.C.-based startup Blue Tiger Labs launched a smartphone application aimed at helping shoppers find items for the lowest prices, at the stores…

Why retailers must excel in the 4 Cs instead of just the 4 Ps

Marketing 101 classes are being rewritten … by consumers.

How to build an expert customer service problem resolution approach

by Micah Solomon — president, four aces inc

An expert approach to customer service requires a well-defined process for problem resolution. Let’s look at how to start setting up such a process.

Retail reboot: The changing face of retail worldwide

The evolution and tide of consumer change is global ... and is escalating.

Engagement, analytic tech listed among retail trends to watch

May 10, 2013

A recent post on guardian.co.uk lists five retail technology trends that "just might help you create a standout customer experience."

Target hopes Cartwheel will bring more in-store shoppers

May 9, 2013

Target is now offering a new online service that it hopes will lure offline customers, according to an article on nydailynews.com.

What can retail learn from community managers?

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

A few years ago, the role of community manager as we know it today didn’t exist. Social media was in its infancy, and as brands joined in they started to see…

Opinion: How social media is changing retail

The traditional path to purchase has been disrupted by the convergence of websites, kiosks, tablets, smartphones and social media.

What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

Why the Four P's of marketing no longer matter in retail

It's mobile influence, not mobile commerce, that retailers should be focused on.

Hackers may just look to embarrass you

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

When you think about electronic security, what comes to mind? Do you consider how vulnerable your customer credit cards are, or how easily someone can break…

X2O Media president to talk cross-channel strategies at Payment Landscape 2013

April 10, 2013

David Wilkins, president and CEO of the visual communications software provider X2O Media, will present at this year's Payment Landscape conference in Las…

AOPEN showcases retail digital signage at Dutch retail show

April 8, 2013

AOPEN, an electronics manufacturer and digital signage solutions provider, recently joined with Microsoft Windows to showcase new digital communications…

AOPEN, Blocks partner on digital signage-as-a-service platform for Android

April 4, 2013

AOPEN, a digital signage hardware manufacturer, has formed a partnership with Australian software developer Blocks Global to market and support an e-commerce…

Study finds brands miss out on customer feedback

April 2, 2013

A recent study by Venuelabs reveals major brands are missing as much as 86 percent of local consumer sentiment about their in-store experiences.

Why retailers must embrace the Relationship Era

Indifference is expensive. Hostility is unaffordable. Trust is priceless.

With Glass, Google searches for place in retail

The headsets allow users to access information through a heads up display. 

The five ways retailers can beat showrooming

by Chris Petersen — Owner, IMS

The term "showrooming" is the new buzzword in the dictionary of retail. It refers to the act of consumers literally shopping on their smartphones while in the…

Target launches accelerator program for mobile developers

March 7, 2013

Target has taken a serious interest in developing new consumer-facing applications. According to TechCrunch, the retailer announced the "Target Retail…

Do your customers say they love you?

by Jeanne Bliss — Founder, CustomerBliss

Are customers saying they love you?  At yelp, epinions, Twitter and hundreds of websites every day, customers who are treated well are not bashful about…