Sephora taps commercetools for digital ecosystem

July 21, 2022

Beauty retailer Sephora is tapping commercetools, a digital commerce platform, to drive its digital architecture growth via microservices-based, API-first…

Cotton On Group taps Lexer to boost customer experience

July 13, 2022

Cotton on Group, a company of fashion and lifestyle retailers, is tapping customer data experience platform Lexer to boost the customer experience strategy for…

PetSmart launches veterinary services franchise program

July 7, 2022

PetSmart is launching PetSmart Veterinary Services, an independent business ownership model that offers veterinarians to open a franchised practice, within a…

Amazon offers shoe buyers a virtual try-on experience

July 6, 2022

Buying shoes online is getting a bit easier, at least if the customer is shopping online at Amazon Fashion.

Hudson debuts non-stop store at Nashville airport

July 6, 2022

Hudson has opened its first Southeast Hudson Nonstop location, and the store features Amazon's Just Walk Out checkout-free technology.

Petco piloting wellness center concept for pets, farm animals

July 5, 2022

Petco Health and Wellness Company Inc. is testing a concept aimed at the health and wellness need of pets and farm animals called Neighborhood Farm & Pet…

Ripple, Lunu partner to provide cryptocurrency payment to high-end retailers

June 27, 2022

Lunu, a German-based technology company for retail, has partnered with Ripple, a blockchain and cryptocurrency solutions provider, to allow luxury retailers to…

Prada launches monthly NFT offering

June 14, 2022

High-end luxury retailer Prada is joining the NFT ranks offering a free NFT with purchase of an item from its Timecapsule initiative launched last December.

Fashion shoppers want efficient, real world experiences

June 14, 2022

Today's fashion consumers want fast, convenient online shopping as well as seamless customer service and exciting real-world experiences.

Earnings a mixed bag for GameStop

June 6, 2022

While GameStop posted $1.38 billion in net sales for the quarters through April 30, on an adjusted basis it reported a loss of $2.08 a share.

Some high-end retailers keeping Covid limits in place

June 3, 2022

While most businesses have eliminated mask rules and other COVID-19 safety requirements, some high-end luxury brands have not and it's not only due to…

Apple raising hourly retail pay by $2

May 27, 2022

Apple is increasing hourly retail worker pay to $22, up from $20, later this year and also plans to increase corporate pay.

Ikea adjusting to changing consumer habits

May 19, 2022

Ikea plans to spend $3.16 billion on city-center stores and using existing big box locations as distribution hubs to support e-commerce orders.

Meta retail store opens doors this month

May 11, 2022

Meta, the parent company of Facebook, is launching its first retail store called the Meta Store.

Lush adds 24/7 self-service kiosk

May 2, 2022

Lush, a global cosmetics company, has joined the list of retailers expanding into self-service equipment with a machine that is open 24/7 in Coal Drop's Yard…

Etsy retailers mulling union action following strike

April 19, 2022

A week after thousands of Etsy shops closed for a week to protest increased transaction fees, Etsy sellers are investigating formation of a union.

How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

Mulberry taps Aptos order system for better inventory view, unified experiences

April 1, 2022

Mulberry, a well-known luxury U.K. retailer, is deploying the Aptos Order Management system to drive unified experiences as well as achieve an enterprise view…

Vitamin Shoppe COO offers insight on driving innovation ahead of ICXA summit keynote

Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX…

Dollar General promotes Donna Hernandez to VP store operations role

February 15, 2022

Donna Hernandez has been named divisional VP of store operations for Dollar General.