Woof Gang debuts app for booking, managing appointments

November 19, 2025

Woof Gang, the fourth largest pet retailer in the U.S., has launched its first-ever app that lets customers book, manage and confirm grooming appointments.

Designs Direct renews Digital Wave Technology partnership

November 14, 2025

Designs Direct, a home décor designer and manufacturer, has renewed its partnership with Digital Wave Technology, which provides AI-native enterprise solutions.

Tommy Bahama taps Aptos ONE for next-gen retail experience

November 13, 2025

Tommy Bahama is deploying the Aptos One mobile point-of-sale application to enhance the guest experience, optimize store operations and support growth…

Bath & Body Works arrives on 600-plus college campuses

November 12, 2025

Bath & Body Works is entering college campuses nationwide, selling products in more than 600 campus stores.

AR reality experience propelling an engaging footwear shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.

Mini art vending machine finds a home at a brewery

November 4, 2025

A vending machine at Commonwealth Brewing Co. in Fairfax, Virginia, is offering miniature art prints instead of snacks as part of a local initiative to…

Footasylum teams with invent.ai to drive revenue, better inventory process

October 30, 2025

Footasylum, a streetwear retailer, is teaming up with invent.ai to optimize inventory planning and improve transfer efficiency while also reducing lost sales…

PetSmart looking to hire on feline, canine toy testers

October 14, 2025

PetSmart is searching for its next chief toy tester —one of the canine kind and one of the feline kind.

DSW deploys Tootsie foot scanning featuring an AR experience

October 7, 2025

Footwear retailer DSW has deployed the Tootsie Foot Scanning solution, from Aetrex Inc., which now boasts an augmented reality experience.

Zales taps Wunderkind Ads for CTV campaign

October 1, 2025

Zales teamed up with Wunderkind Ads on a connected TV campaign conducted in partnership with Xumo, a streaming venture between Comcast and Charter…

Rack Room Shoes debuts lighthouse concept stores

September 30, 2025

Rack Room Shoes is continuing its national expansion with the opening of seven "lighthouse concept stores" aimed at enhancing the shopping experience.

Michaels hiring 10K-plus seasonal workers for holiday season

September 17, 2025

Michaels plans to hire more than 10,000 seasonal positions for this year's holiday shopping season.

Hello Sugar taps PolyAI to automate customer experience

September 11, 2025

Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.

Bassett Furniture deploys photo delivery strategy

September 11, 2025

Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.

How The UPS Store delivers best-in-class retail customer experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…

Agility in Action: How Specialty Retailers Are Fast-Tracking Tech to Stay Ahead

Discover how specialty retailers can overcome outdated systems and rising customer demands. This blog explores how cloud platforms, unified data, and…

Amazon Just Walk Out Cafe debuts at South Carolina hospital

September 3, 2025

Roper St. Francis Healthcare has launched a cafe and gift shop at Bon Secours St. Francis Hospital in Charleston, South Carolina, that uses Amazon's "Just Walk…

Shoplifting reportedly broke up Target, Ulta Beauty partnership

September 3, 2025

Shoplifting is being cited as the reason for the breakup of Target and Ulta Beauty with one report claiming shoplifters stole $10,000 in products at one store…

PetSmart appoints Jesica Duarte as EVP, chief commercial officer

August 15, 2025

PetSmart has appointed Jesica Duarte as executive vice president and chief commercial officer.

How Verizon is tapping AI to drive customer experience innovation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…