Retail - Specialty Stores News & Media
NBA Detroit Pistons tap AI for immersive virtual fan experience
January 9, 2025
The Detroit Pistons, an NBA team, is offering fans a unique experience way off the basketball court.
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Benuta taps Constructor platform to drive personalization strategy
January 8, 2025
Europe's largest online rug store, Benuta, has deployed Constructor's e-commerce search and product discovery platform to personalize and enhance the online…
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Hallmark gets more personal with greeting card strategy
January 6, 2025
Hallmark has launched Gift Card Greetings, featuring a physical card with a digital gift card for a more personalized gifting experience.
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Toys R Us heading to Latin-America, Caribbean
January 3, 2025
The Toys R Us and Babies R Us brands will be arriving in the Latin-America and Caribbean region in 2025.
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Ulta Beauty taps Glamlab app for virtual hairstyle experience
December 27, 2024
Ulta Beauty is using an AI app, Glamlab Hair Try On, to provide shoppers a virtual hair style experience before committing to a change in hair style or color.
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e.l.f. Cosmetics launches luxury digital shopping experience
December 19, 2024
e.l.f. Cosmetics has launched a Virtual Luxe Lounge, a digital immersive shopping experience that features a speakeasy-themed 3-D environment for shopping this…
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Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…
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Marks & Spencer expands services contract with Diebold Nixdorf
November 22, 2024
Marks & Spencer, one of the largest retailers in the U.K., has renewed and increased the scope of its services contract with Diebold Nixdorf.
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Fleet Feet teams with Progress Retail to drive employee engagement
November 20, 2024
Fleet Feet, a specialty running retailer, has teamed up with Progress Retail, an operations and learning platform, to drive greater employee engagement and…
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At Pet Supermarket the loyalty goal goes way beyond doling out points
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…
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Walmart expanding vet, grooming center locations
October 17, 2024
Walmart will open five more veterinary and grooming centers in the next month in its quest to become a dominant destination for pet owners.
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Bath & Body Works retail exec steps down
October 2, 2024
Julie Rosen, president, retail, at Bath & Body Works has stepped down from her role and will work in an advisory capacity.
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David’s Bridal hires Elina Vilk to lead pearl marketplace
September 24, 2024
Elina Vilk has been named chief business officer at David's Bridal and will lead the retailer's Pearl by David's brand.
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ICX Summit: The power of customer engagement
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…
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ICX Summit: How sustainability plays into the customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.
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City Furniture partners with 3D Cloud to deliver a differentiated customer experience
September 5, 2024
City Furniture is teaming up with 3D Cloud to provide customers with an engaging shopping experience and one that combines the online shopping with in-store…
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San Jose Sharks CX leader talks strategy, shares insights
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…
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Sam’s Club community members are co-creators in Member’s Mark brand
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The wholesale club is engaging with its private brand fans to connect with consumers and drive improvement to products.
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Joann ramps up early for holiday sales with big hiring kickoff
August 13, 2024
Arts and crafts retailer Joann is kicking off hiring for the holiday sales season early and plans to hire mor than 5,000 team members for a variety of roles.
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Costco deploys membership scanners
August 12, 2024
Costco is using membership scanning devices at entrances that require members to scan their card by placing the barcode or QR code against the screen…
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