Retail - Specialty Stores News & Media
Harry & David pumps up brand, mobile, social to enhance customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…
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City Gear drives mobile experience forward with new app, platform
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.
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Storis to introduce kiosk for home furnishings retailers
October 27, 2017
Storis, a retail software solutions provider, has announced a new kiosk solution that brings a key component of in-store technology to home furnishings…
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Lowe’s Orchard Supply Hardware refreshes brand to drive better customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The retailer is tapping a new creative platform developed by consultancy Persuasion Arts & Sciences to refresh the brand, build deeper engagement with…
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Rent-A-Center's 'Inner Circle' is about meeting customer needs and much more
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A mobile-first community and customer insight platform is not only booting customer engagement and interaction for the home furnishings retailer, but spurring…
read nowLuxury furniture company Weylandts intros digital signage to enhance shopping experience
October 19, 2017
Weylandts, a South African luxury furniture retailer, has teamed up with Moving Tactics to upgrade its stores with digital signage and audio. Moving Tactics…
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Neiman Marcus reaps customer experience, associate rewards via communication platform
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store…
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Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With its own mobile app already in place, and a new YouTube customer engagement platform, Govberg Jewelers is all about winding up a rewarding customer…
read nowFootwear retailer DSW is striving to inspire self-expression
October 13, 2017
DSW Inc. has a new brand mission focused on building engaging customer experience, enabling associate product knowledge, boosting operational processes and…
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1-800-Flowers.com delivers another AI shopping channel to meet gift givers wherever they're shopping
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always in quick reach of…
read nowStarbucks shutters online store front
October 11, 2017
Consumers can't jump online any longer to buy Starbucks stuff as the company has shuttered its ecommerce presence.
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TaylorMade Golf takes a big 'turn' to boost customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The golf equipment manufacturer's new club subscription program, created in partnership with payments provider Klarna, not only makes upgrading clubs easier…
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Fashion retailer ramps ups the ‘wow’ to drive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Dana Spinola, founder and CEO of fashion boutique franchise fab’rik, created a unique and innovative in-store customer experience program to spur an enriched…
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Cupcake brand views delivery service as a key business ingredient
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sprinkles, a high-end bakery operation, expands its delivery partnership as it builds the business.
read nowSwarovski's new VR app lets users buy goods via Masterpass checkout
September 29, 2017
MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…
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Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.
read nowHalloween spend may hit $9B record
September 28, 2017
Retailers selling Halloween candy, costumes and pumpkins are likely to see a lot of consumer activity this year as shoppers are predicted to spend $9.…
read nowSwarovski's new VR app lets users buy goods via Masterpass checkout
September 27, 2017
MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…
read nowTencent launches mobile marketing tools for US retailers
September 25, 2017
Tencent is launching a suite of advertising products and resources that will enable U.S. marketers to directly engage Chinese consumers on Tencent platforms…
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Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.
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