Tesco digital pilot brings online experience to in-store shopping

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Insight from Cisco helps Tesco 'catch and keep' digital shoppers.

Apple CEO announces store closures, likens retail experience to Prozac

February 12, 2013

Apple CEO Tim Cook told attendees at the Goldman Sachs investor conference that Apple plans to close 20 of its retail locations in order to relocate and…

FMA designs product display for Mizuno shoes

February 12, 2013

Frank Mayer and Associates has teamed up with Mizuno USA to design and produce an athletic shoe display to showcase their products at retail locations.

Stage, actors, script: Great theater and retail

by Chris Petersen — Owner, IMS

One only needs to peruse the retail headlines to see the wide ranging discussion on the importance of customer experience in retail. In IMS Retail University…

The single greatest miss in retail store metrics: Footfalls

by Chris Petersen — Owner, IMS

Online retail knows everything about you, but stores are not even sure you were there.The old saying is "build it and they will come." One of the greatest…

Sporting goods store unveils 'retail lab' with in-store tech

January 29, 2013

The Canadian sporting goods retailer Sport Chek today unveiled a tech-heavy retail lab at its flagship store in Toronto. Utilizing interactive kiosks, digital…

Apple granted patent for "distinctive design" of stores

January 24, 2013

Retailers looking to take a page from Apple's playbook on store design and layout now have to worry about copyright infringement. The U.S. Patent &…

Walgreens' Well Experience concept blurs channels

January 10, 2013

Walgreens wants to be known as more than just a pharmacy. In a recent article on Forbes, CEO Gregory Wasson explained how the chain is moving beyond the…

Blog lists 6 tips for store layout design

January 4, 2013

The layout of a retail store can have significant impact on sales and customer experience, a fact well-known to retailers (take Apple's recent application to…

Polaroid to announce new retail concept at CES

January 3, 2013

Polaroid will make its first foray into retail when it announces plans for a new store concept at the Consumer Electronics Show (CES) in Las Vegas. The…

Apple applies for patent on centralized floor plan invention

January 3, 2013

Apple filed a patent application with the U.S. Patent and Trademark office that gives insight into how the electronics retailer operates and designs each store…

In retail, size matters

January 2, 2013

It may seem like there is nothing small about big-box retailer Costco, but a recent article on forbesindia.com pointed out a psychological paradox that could…

Opinion: The right way to do in-queue merchandising

If customers are distracted as they wait, the perception of how long they wait decreases, and overall satisfaction increases.

The 2012 holiday shopping windows of New York

Is there anything that says Christmas like the retail windows of New York?

Study shows the right sounds and smells will make shoppers spend

December 19, 2012

Retailers can start factoring in shoppers' senses when figuring out how to increase dwell time. A new study by Washington State University researchers has…

Leverage others' experience instead of wasting time on pure invention

by Chris Petersen — Owner, IMS

From the first days of school, we are taught that "copying others is bad." In the process of teaching students to think creatively, we create a lifetime…

Analyst: Microsoft's retail strategy 'absolutely stinks'

December 17, 2012

Over at The Street, Rocco Pendola isn't pulling punches when he talks about visiting a pop-up Microsoft Store in Times Square this weekend, which he said was…

Indoor mapping gives power to retailers

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

In-store navigation systems appeal to retailers looking to gain shopper insight and boost customer engagement.

Walgreens celebrates 8,000 stores with opening of LA flagship

December 3, 2012

Walgreens opened its 8,000th location this past weekend in Los Angeles. The flagship features offerings not typical at drug stores, such as a fresh sushi bar…

Researcher finds the scent of retail is a simple one

November 28, 2012

Retailers hoping to attract customers with the luring smells of the season should stay away from complex combinations of scents and stick with simple basics.