Sam's Club installs coupon kiosks in 600 stores

August 19, 2009

Warehouse club retailer Sam's Club has installed kiosks in more than 600 of its stores nationwide as part of its eValues program, a paperless coupons and…

Thinking beyond traditional retail packaging

How retailers are mixing packaging with interactive technology to connect with consumers.

Walmart emphasizing 'endcaps on steroids'

by James Bickers — Editor, Networld Alliance

August 11, 2009

Retailers are reclaiming their endcaps, traditionally used by brands to merchandise their products in thematic fashion. Recent months have seen a greater…

Why good customer service is like billiards

Retail Doc Bob Phibbs explains why customer service staff need to scatter around the customer, like pool balls reacting to the cue.

Study: Customers want simpler, easier-to-understand food labeling

by James Bickers — Editor, Networld Alliance

August 4, 2009

Progressive Grocer reports on a new survey from Guiding Stars Licensing Co., which suggests that grocery shoppers are getting fed up with arcane, hard-to-read…

How to catch male shoppers: Market to women

The men's grooming market is set to explode, and retailers can reach it more directly by marketing to women.

Coinstar continues '09 march with Kroger deal

August 2, 2009

Despite this year's challenging economic environment, Coinstar Inc. has had a monumental 2009, so far. In the past two months, the company has announced the…

NCR self-checkout wins IDEA award

July 30, 2009

NCR Corp. announced its SelfServ Checkout solution has won a bronze award in the 2009 International Design Excellence Awards, or IDEA, competition. According…

Private label: The prestige brands of tomorrow?

Retail expert and author Kate Newlin says the only odd thing about private label brands is that they've taken so long to win shoppers over.

Tesco accused of misleading ads

by James Bickers — Editor, Networld Alliance

July 28, 2009

The U.K.'s Advertising Standards Authority has a problem with recent ads from mega-retailer Tesco, which claim lower basket prices than competitor Asda.

Opinion: Why customer satisfaction surveys don't work

With 95 percent of our cognitive processing handled by the subconscious, how much value is there in surveys that probe the other five percent?

Self-checkout and alcohol: A dangerous mix?

New research about minors, alcohol and self-checkout may prompt legislation in California.

Cub Foods adding color-coded nutrition info program

by James Bickers — Editor, Networld Alliance

July 15, 2009

Cub Foods, a part of the Supervalu family of grocery stores, is implementing a new program designed to make it easier for shoppers to make intelligent choices…

StoreNext to offer the LaneHawk shrink-prevention system

by James Bickers — Editor, Networld Alliance

July 14, 2009

StoreNext Retail Technologies, a division of Retalix, announced that it will distribute the LaneHawk bottom-of-basket scanning system. The company will offer…

Retailers can weather economy by focusing on basics

Trusted brands and an enlarged pool of skilled workers provide leverage.

Safeway online coupon program coming to all stores

by James Bickers — Editor, Networld Alliance

July 13, 2009

Drug Store News reports that Safeway is expanding its couponLink program, an interesting and innovative take on online coupons.

Food Lion expanding its Hispanic stores conversion

by James Bickers — Editor, Networld Alliance

July 12, 2009

It's been about a year since Food Lion started its experiment with stores aimed at Hispanic shoppers, and it appears to have been a success. The company…

Whole Foods named 'most humane grocer'

by James Bickers — Editor, Networld Alliance

July 9, 2009

For many consumers, the recession has changed the criteria they use to select products: Fair-trade coffee and free-range chicken can quickly move from the…

Eight tips for better retail brand messaging

A New York City ad agency lays out a process to ensure retail communications reach their full potential.

New research dissects what makes a 'wow experience'

by James Bickers — Editor, Networld Alliance

July 8, 2009

A new survey from The Verde Group and the Retail Council of Canada says that most shoppers — just slightly more than 50 percent — have had a great retail…