How a robot named Tally is helping BJ's boost the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…

Deli brand taps Pricer automation tech

March 20, 2024

Prezzemolo & Vitale, a high-end delicatessen brand with stores in Italy and the U.K., is deploying Pricer's in-store automation and communication tech to…

Sheetz promotes 3 executive VPs

February 22, 2024

Sheetz, a leading Mid-Atlantic restaurant and convenience chain, has announced the promotion of three corporate leaders into new roles.

Pivotree exec shares insights on frictionless commerce for retail

Pivotree’s Sean Daley talks to Retail Customer Experience editor Judy Mottl about their frictionless commerce solutions and how they allow retailers to deliver…

Pet Supermarket taps retail veteran as CEO

December 7, 2023

Rich Tannenbaum has been named as CEO for Pet Supermarket, a pet supply retailer with over 225 locations.

The continuing challenges of office coffee service

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In this episode of the CX Innovators podcast, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how…

One-day delivery up at Amazon

August 7, 2023

Amazon, following an overhaul of its delivery network, claims it's delivering more packages in one day or less and has hit its fastest Prime delivery speeds…

Cyclist retailer taps Logic for insights-driven decision making

August 1, 2023

WiggleCRC, an online retailer of specialist cycling, running and swimming apparel accessorites, is deploying a retail analytics solution from Logic to drive…

Walmart tweaks packaging, fulfillment process to reduce waste

June 5, 2023

Walmart customers picking up items at curbside, or through home delivery, will see a change when it comes to product packaging.

Walmart automation leader joins GS1 US board of governors

May 16, 2023

Bala Prasanna, VP of store automation and innovation at Walmart, has been named to the GS1 US board of governors. The organization aims to drive adoption and…

Amazon enacts return fee for UPS users

April 17, 2023

Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.

Walmart focusing big on store automation

April 7, 2023

Walmart Inc. plans to have 65% of stores serviced by automation by the close of its fiscal 2026 in a quest to boost online order delivery speed.

2023 trends, technologies in CPG and retailing

by Parag Jain — Senior Vice President & Global Head of Sales Consumer, Retail & Logistic, Infosys

When consumer goods firms and retailers collaborate, they get better visibility into real-time POS data, enabling them to forecast demand, understand customer…

How the pandemic altered consumer behavior and the impact on the retail supply chain

by Christian Piller — co-founder and Chief Commercial Officer, Pollen Returns

Retailers need to take a hard look at every aspect of their reverse logistics process and implement structural changes to see better outcomes.

Home Depot SVP on building a seamless shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…

Excess stock a challenge for half of U.S. retailers

February 6, 2023

Half of U.S. retailers are grappling with excess stock just as the brands are dealing with the annual wave of product returns, with 27% writing off excess…

Giant Eagle teams with Plantensive on boosting product management

February 3, 2023

Food retailer and distributor Giant Eagle is deploying advanced category management technology from Plantensive in order to better respond to consumers…

Bed Bath & Beyond may be headed to bankruptcy

January 5, 2023

Bed Bath & Beyond expects its third quarter results to be so dismal that it may not be able to keep stores operating as sales likely dipped by nearly 30%.

Piggly Wiggly teams with Focal Systems on AI, automation strategy

December 22, 2022

Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…

Amazon buys Belgian robot tech for logistics network

September 13, 2022

Amazon has bought a robot technology player, D. Cloostermans-Huwaert NV, as part of its strategy to automate its logistics network.