Retailers deploy NewStore mobile POS

August 26, 2022

The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…

Walmart opens e-commerce fulfillment center in PA

July 25, 2022

Walmart has opened an e-commerce fulfillment center in Shippensburg, Pennsylvania.

Amazon consumer chief heading to start-up as CEO

June 8, 2022

Just about a week after it was announced Dave Clark was leaving his role as Amazon's worldwide consumer leader come July 1, Clark has been tapped as CEO for…

Walmart building 4 next-gen fulfillment centers

June 3, 2022

Walmart will build four "next generation" fulfillment centers over the next three years, with the first opening this summer in Joliet, Illinois.

Britain retailer taps Blue Yonder to drive omnichannel strategy

May 24, 2022

Asda, a leading British retailer, is teaming with Blue Yonder to modernize order management capabilities via Blue Yonder's Luminate Commerce technology and is…

Dutch floral coop taps Blue Yonder for greater operations visibility, supply chain infrastructure

May 12, 2022

Royal FloraHolland, a Dutch cooperative with more than 3,700 members, is deploying Blue Yonder technology to transform warehouse and digital fulfillment…

3 strategies to optimize customer experience before and during shipping delays

by Retail Customer Experience

It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…

Hawaii grocer taps Symphony RetailAI to enhance shopping experience

April 13, 2022

Foodland Super Market Ltd, a grocery chain in Hawaii, has signed a multi-year license agreement with Symphony RetailAI for its broad portfolio of AI solutions…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

Mulberry taps Aptos order system for better inventory view, unified experiences

April 1, 2022

Mulberry, a well-known luxury U.K. retailer, is deploying the Aptos Order Management system to drive unified experiences as well as achieve an enterprise view…

Target expanding logistic footprint to handle robust sales

March 15, 2022

In an effort to handle increasing sales, both online and in the store, Target is expanding its logistics footprint across the U.S.

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

Holiday returns not a jolly scenario for retailers

December 30, 2021

Retailers are facing a 7% spike in the cost of holiday returns this year, according to a CBRE-Optoro report.

Under Armour taps Nedap for inventory platform tech

December 28, 2021

Under Armour Inc. is deploying the Nedap iD Cloud inventory visibility platform at 400 stores world wide to boost accurate stock visibility, optimize item…

Retailers ask lawmakers to help stop smash-and-grab crime incidents

December 13, 2021

Top retail leaders, including those from CVS, Target, Dollar General and Best Buy, are calling on Congress to stop the increasing rash of smash-and-grab…

Feds launch supply chain investigation, seek retailer insight

December 7, 2021

The Federal Trade Commission is investigating the ongoing supply chain issues plaguing companies nationwide and is asking top retailers, including Walmart and…

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

Supply chain woes not easing for retailers

November 23, 2021

The ongoing supply chain issues remain daunting for retailers with just under six weeks left in the holiday shopping season.

Shipping, economy woes playing part in consumer holiday shopping

November 15, 2021

The current shipping issues and economic issues, such as inflation, are likely going to play a role in how consumers shop and celebrate the upcoming holiday.