COVID-19 vaccine bodes well for a retail recovery

January 25, 2021

Top U.S. retailers view the COVID-19 vaccine as a key part of retail recovery in 2021 and a good number of big retailers are optimistic about the industry this…

Bolivia pharmacy chain taps Zebra's Reflexis Systems to modernize store audits

January 13, 2021

Farmacorp, one of Bolivia's biggest pharmacy chains, is deploying Reflexis Q-Walk, a store audit mobile solution across 100 locations to streamline on-site…

Home furnishing retailer drives efficiency, boosts customer experience

January 12, 2021

RC Willey Home Furnishing is improving efficiency and boosting the customer experience after swapping a legacy EDI system with ecUtopia, TrueCommerce's…

UK retailer taps Oracle tech for inventory enhancement

January 8, 2021

N Brown Group Plc, a U.K. digital retailer, is deploying Oracle technology solutions to improve inventory processes and decrease operational costs.

US shipping system crippled by online sales, snowstorms

December 21, 2020

The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…

How brands can thrive in the COVID-19 holiday shopping season

by John LeBaron

John LeBaron, CRO of Pattern, shares three recommendations for retailers aiming to make this holiday season a lucrative one.

3 solutions to this holiday season’s last-mile delivery dilemma

by Mike Willoughby — Experience Consultant, Competitive ADDvantage

PFSweb CEO Mike Willoughby explains the importance of last-mile delivery as it's the only other direct touch point a consumer will have with a brand. Variables…

4 ways retailers can streamline the return process, boost customer experience

by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail

Joe Schultz, who serves as chief revenue officer at Harbor Retail, and DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, share four…

Is your business ready to serve international customers this holiday season?

Craig Reed, senior vice president, global trade at Avalara, shares insight on how retailers can serve the customer base that is well beyond the domestic border.

Curbside pickup is here to stay so it's time to make it work better

by Brian Donnelly — Marketing Director, LivePerson

Brian Donnelly, marketing director at LivePerson, shares that winning retailers will be those which offer consumers a seamless, convenient curbside pickup…

Amazon coming to an empty Sears near you

August 11, 2020

Amazon is reportedly mulling moving into vacant mall store locations, including shuttered Sears and JCPenney sites to open up additional fulfillment centers.

4 ways retailers can optimize distribution strategies

by Chris Jones — EVP Marketing & Services, Descartes Systems

Chris Jones, executive vice president, marketing and services, at Descartes, offers up four considerations retailers need to take into account to optimize…

Retailers taking a pack-and-hold inventory strategy in wake of COVID-19

June 10, 2020

After months of being shuttered due to the coronavirus many retailers, including Gap, are taking a pack-and-hold merchandising approach rather than blow-out…

Under Armour store reopenings hit nearly 50%

May 29, 2020

Under Armour will have nearly half of its North America stores open as of today as it continues its phased approach to getting back to business in the wake of…

Import decline ahead as economic recovery is 'gradual,' says NRF

May 19, 2020

Import activity will weather a double-digit dip this spring and summer, thanks to the COVID-19 pandemic that shuttered China factories and retail stores in the…

Big adapting ahead for retailers striving to succeed in post-COVID-19

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…

Amazon hiring on once again to handle pandemic's online shopping surge

April 14, 2020

The online shopping surge due to the ongoing COVID-19 pandemic is driving Amazon to hire on another 75,000 employees less than a month after it announced it…

Amazon sellers get green light to send any kind of item to Amazon warehouses

April 14, 2020

One month after banning what its sellers could send to its warehouses Amazon has reversed course.

Amazon Prime delivery experiencing big delays due to COVID-19

March 31, 2020

What once was overnight or even a one-day delivery wait for Amazon Prime members is now weeks to a month due to the impact of COVID-19.

Target gives senior shoppers special hour in light of COVID-19

March 18, 2020

Target is the latest retail brand to establish a specific time for senior shoppers. It is designating the first hour every Wednesday for "vulnerable guests,'…