Why OOH will revolutionize retail and the customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…

Urban Outfitters taps Qualtrics to advance customer experience

August 23, 2019

Urban Outfitters is deploying the Qualtrics CustomerXM platform across physical stores and digital commerce channels to enhance its customer experience…

Smart & Final deploys Toshiba technology to boost customer experience, store associate satisfaction

August 23, 2019

Food retailer Smart & Final is tapping Toshiba's global commerce solutions to improve store operations, boost the retail customer experience and enhance…

How retailers can thrive in the age of Amazon

Simon Hay, Outra CEO, explains why the day to day job of delighting customers has to be delivered by ruthlessly efficient, smart, agile technology if you are…

Supermarket taps Oracle to boost customer services, save on network costs

August 20, 2019

Importadora Ricamar, also known as supermarket Super 99, is deploying the Oracle SD-WAN throughout its network to boost the customer experience, reduce…

Skechers taps Aptos to update POS

August 20, 2019

Global footwear retailer, Skechers, is deploying Aptos, Inc. technology for point of sale and sales audits via the Aptos ONE software-as-a-service platform.

Mobile retail apps: Balancing benefits with costs

Sean Keith, director of new business development at Eagle Eye, writes that it's clear mobile retail apps provide a platform to engage an increasing number of…

Giant Eagle supermarkets deploying health kiosks

August 16, 2019

Higi, a consumer health engagement company that provides connected health care kiosks to retailers, will place its health stations in 218 Giant Eagle stores…

Report: DOOH market to grow by 11%

August 16, 2019

The DOOH advertising market is expected to grow at a compound annual growth rate of 11% from 2019 to 2024, according to a report entitled "Digital Out of Home…

Panel-Brite debuts multi-touch displays

August 16, 2019

Panel-Brite Inc. has unveiled a line of multi-touch displays in 15, 17, 19 and 21.5-inch models. These LCD displays feature 1,600 nit LED backlight systems and…

Attaining retail operational excellence with indoor location technology

Chris Todd, CEO of Theatro, explains why It's time for retailers to focus on applying location technology to associates in order to serve customers more…

Foot Locker kicks off power store featuring digital experiences

August 15, 2019

Apparel and footwear retailer Foot Locker's Washington Heights, New York store is a community-focused power store stocked with digital experiences and…

Bealls transforming operations with help of Oracle Retail Cloud

August 14, 2019

Retailer Bealls, Inc., which has 500 stores across 15 states, is using the Oracle Retail Cloud to digitally transform operations and improve agility.

Why robots will never replace human connection in retail

Marc Gingras, an entrepreneur, angel investor and CEO of Foko Retail, explains why robots, an increasing presence in retail, and other new age technology isn't…

New York home to driverless fleet

August 12, 2019

The Brooklyn Navy Yard in New York is now home to a fleet of six driver-less cars running seven days each week to shuffle ferry passengers for free around the…

Sock vending machines launch in San Francisco

August 9, 2019

The Sock Spot, a novelty sock retailer, has launched the first of several automated retail units at the Westfield San Francisco Centre, according to a press…

TGI Fridays strategy, e-commerce disruption, grocer CX challenges top July reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If you missed a day of reading Retail Customer Experience in July we don't blame you. It is a hot month, for most, best spent on the shore, in the pool or in…

Cashierless checkout startup raises $35M in funding

August 8, 2019

Standard Cognition, which provides cashierless checkout technology, has raised $35 million in Series B funding, which more than doubles its valuation to $53…

Under Armour, Grupo Vidanta share tips on boosting customer experience, engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While focused on consumers in vastly different industries, the two brands have a common goal: crafting a robust customer experience built on engagement.

Epson debuts cloud-based software suite for retail, hospitality

August 7, 2019

Epson America Inc., a supplier of value-added POS printer solutions, has debuted the Epson OmniLink Merchant Services 3.0, a suite of cloud-based software…