Microsoft’s formula for the best e-commerce customer experience

In an era where online shopping is a commodity and brands are drowning in the sea of sameness, customer experience is the last true differentiator for…

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Redbox kiosks hacked, customer data exposed

November 1, 2024

Customers of the now-defunct Redbox movie rental kiosks may be at risk of identity theft after a programmer revealed a security flaw, according to a New York…

Gold retailer taps Tera Fead as COO

October 29, 2024

American Hartford Gold has tapped Tera Fead as its new COO.

Vince taps Teamwork Commerce for POS at flagship store

October 28, 2024

Vince, a high-end fashion retailer in London, has deployed Teamwork Commerce's POS solution at its flagship store in London.

The future of retail: Embracing cashless transactions, enhanced connectivity

by Stephen Kowal

With the rise of cashless payments and innovative app-based payment services, the issue of in-store connectivity becomes crucial. It will require implementing…

Redbox bankruptcy leaves retailers dealing with abandoned kiosks

October 24, 2024

Since Redbox's chapter 7 bankruptcy filing, more and more major retailers are grappling with what to do with the abandoned kiosks. Walgreens, for example…

MovieMax cinema launch features self-service kiosks

October 24, 2024

The MovieMax Cinemas grand opening in Kalyani Nagar, Pune features digital kiosks for self-service ticket bookings and an interactive selfie corners to boost…

Small stores, big footprint: 3 ways retailers can leverage digital tech to optimize small spaces

by Greg Jones — CEO, tutch

While digital technology has arguably driven shoppers away from physical stores, it also holds the key to bringing them back. By integrating digital elements…

True Botanicals powers personalized experiences via Wunderkind's identity network

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

True Botanicals is reaping greater revenue by driving a more personal experience as well as identifying new customers and delivering improved customer…

Sam’s Club launching 1st all-digital store

October 22, 2024

Sam's Club will be launching its first all-digital store this month.

Robots transforming how customers shop, early adopters reaping benefits

by Caitlin Allen — SVP of Market, Simbe

The integration of robots in retail is not just a passing trend—it’s the future. Shoppers, especially frequent ones, are demanding more from their retail…

Amazon declares Prime Big Deal Days top October sales event in history

October 16, 2024

Amazon's Prime Big Deal Days event was the omnichannel retailer's biggest shopping event ever with more Prime members shopping compared to last year's event…

Preparing Your CX Org For Busy Season: Expert Tips for Success

Busy season is here for retailers and it's crucial to ensure your CX team can handle the surge efficiently. Join our webinar to discover tips to prepare your…

Emerging technologies revolutionizing the shopping experience

by Daniel Brown — Editor, Networld Media Group

AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…

Instacart beefs up Caper Cart capabilities

October 15, 2024

Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.

Boscov’s prepping to pilot self-checkouts

October 14, 2024

Department store Boscov's is getting ready to push out self-checkout and said the technology is not replacing store employees.

Nearly all retailers are tapping Gen AI to boost customer experience

October 11, 2024

Nine out of 10 retailers are using Generative AI to improve the customer experience, and top application use includes personalization, search and discovery…

Ashley Furniture unveils connected home experience

October 10, 2024

Ashley Furniture has teamed with Samsung to create The Connected Home Experience, powered by Samsung Smart Things, at a flagship Ashley showroom in Brentwood…

Primark debuts self-checkouts in UK

October 10, 2024

Primark in has introduced self-checkout machines in its store in the Fishergate Centre, joining a growing number of U.K. locations adopting the technology…

Hyosung Americas promotes Nancy Gail Daniels to COO

October 8, 2024

Nancy Gail Daniels has been named COO at Hyosung Americas.