Neiman Marcus shoppers can now charge in more ways than one

June 1, 2016

Neiman Marcus wants to make sure customers can enjoy mobile devices while shopping and is deploying phone charging stations nationwide to make it happen.

Personalized email content campaigns focus of new partnership

May 31, 2016

Bluecore and Olapic are partnering up to provide retailers with an authentic, real-time personalized email campaign option, featuring user-generated content…

CVS Pharmacy moves to shred paper receipts with digital experience

May 26, 2016

CVS consumers won't be stuffing 20-inch cash register receipts into wallets for much longer as the retailer is moving to replace the traditional check-out…

Retailers can now hire on college-trained VR professionals

May 26, 2016

Illustrating the accelerating interest in virtual reality technology, the University of Arkansas is graduating its first class of VR professionals.

Omnichannel retailer aims to give beauty industry a complete makeover

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

Apple's Union Square store is anything but square when it comes to design

May 24, 2016

It took two years but Apple's newly designed Union Square store in San Francisco is open for business and reflects the long-admired Apple design and flair.

Target innovation chief: Mobile is king, stores a vital asset in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.

Confirmit awards honors to innovative clients

May 13, 2016

A wide range of organizations, across a variety of industries, took top honors in the 2016 Confirmit Achievement in Customer Excellent Awards this month.

Retail report reveals the more delivery options, the better for retailers

May 12, 2016

Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…

Canadian banks launch Apple Pay thanks to MasterCard alliance

May 11, 2016

MasterCard will bring its Canadian cardholders Apple Pay as the Royal Bank of Canada, Canadian Imperial Bank of Commerce, Canadian Tire Bank and ATB Financial…

Lowe's deploys new customer service

May 10, 2016

Lowe's ATGStores.com now offers Porch.com's installation and assembly services in 25 markets across the country.

European airport retailers redesigning to drive shopper interest and activity

May 10, 2016

Retailers in Europe airports are redesigning and deploying services to drive shopper interest and activity.

Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.

Virtual reality hitting Best Buy this week

May 6, 2016

Consumers interested in a virtual reality experience and wanting a live demo can get one at nearly 50 Best Buy locations this weekend.

Why POS is as valuable as electricity for the retailer

Running your wireless business without a point-of-sale system leaves you in the dark even more.

New store designs and the case of the missing cash register

The design and build out of new stores are threatening some old tried and true stalwarts of the retail game, and the first casualty appears to be the trusty…

Droids vs drones: The war to win the "last mile" of retail

by Chris Petersen — Owner, IMS

Winning the last mile of delivery creates a major competitive advantage.

Sears Canada reinvention brings leadership, IT overhaul

May 2, 2016

Sears Canada is revamping its leadership ranks, deploying new technology and driving a cultural change in the quest to drive sales, profits and consumer…

Got an innovative retail idea? Walmart wants to hear about it

April 29, 2016

Innovators aiming to reshape and reinvent retail experience have an opportunity to pitch ideas and technologies to the world's biggest retailer.