AppSuite Release v4.2: Touch Analytics

Latest Update 4.2 of the multitouch CMS AppSuite by eyefactive offers extensive touch analytics functions

How grocers are taking an AI approach to boosting customer satisfaction

by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI

AI will have its most significant impact in the areas of retail personalization and loyalty.

Loblaw piloting ‘no name’ store in Ontario market

August 22, 2024

Loblaw Companies is piloting a new concept — a value-based no name store in three Ontario markets aimed at helping customers save up to 20% on grocery and…

New Zealand retailer teams with Impact Analytics to boost forecasting, inventory management

August 22, 2024

The Briscoe Group, a retail conglomerate in New Zealand, is partnering with Impact Analytics, which offers AI-powered planning, merchandising and pricing…

Amazon drones not making friends in Texas suburb

August 21, 2024

Amazon is testing delivery drones in College Station, Texas and the aerial delivery isn't making lots of friends.

The new differentiator for retail: Connectivity

by Juned Noonari — Director Solution Architecture, Practice Lead Enterprise Networking, Black Box

Deploying an advanced network and leveraging automation and AI empowers retail enterprises to seamlessly support these pivotal customer-facing services.

Forever New taps OneView Commerce for digital-to-store engagement

August 20, 2024

Forever New, an Australian fashion retail brand, is deploying OneView Unified Commerce platform for real-time inventory, a suite of omnichannel order…

British supermarket to increase staffed checkouts, decrease self checkouts

August 19, 2024

Asda, a British supermarket chain, will be increasing staff on checkouts and admits it has reached a limit with self-service lanes, according to a BBC report.

JD Sports Israel deploys digital kiosks

August 16, 2024

JD Sports Israel has introduced digital kiosks across its stores, offering customers a more seamless shopping experience, according to a report by Retail…

ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

How retailers can assess the best digital signage

by Kevin Kroeger — Spectrio Product Manager, Spectrio

By considering the purpose, location, content, ease of use, integration, scalability, and cost, retailers can make an informed decision that meets their…

ICX Summit: Future of retail with Steven King

by Daniel Brown — Editor, Networld Media Group

Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…

Costco deploys membership scanners

August 12, 2024

Costco is using membership scanning devices at entrances that require members to scan their card by placing the barcode or QR code against the screen…

JCPenney CIO shares CX insight on $1B transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…

Interactive shopping app taps GenAI

August 12, 2024

Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.

UK convenience food chain taps nsign.tv to boost customer experience

August 9, 2024

The Bagel Factory, a U.K. convenience food outlet chain, is enhancing the customer experience via menu boards powered by nsign.tv's digital signage software.

ICX Summit: CX leaders offer up retail customer experience predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept.

Utah grocery chain deploying Instacart AI smart carts

August 6, 2024

Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.

Family Dollar partners with First Insight on merchandise strategy refinement

August 5, 2024

Family Dollar is partnering with First Insight, a voice of the customer retail solution, to refine the retailer's merchandise assortment strategy by leveraging…

Stinker Stores taps NCR Voyix to elevate customer experience

August 5, 2024

Stinker Stores has deployed NCR Voyix's Commerce Platform via Edge infrastructure, featuring a virtualized point of sale system, and the technology has boosted…