Amazon debuts prescription delivery via drone

October 27, 2023

Amazon is taking prescription drug delivery to the sky as it launches an official drone delivery service in Texas.

PredictSpring AI POS feature aims to enhance store associate experience

October 27, 2023

PredictSpring, an omnichannel commerce and POS provider, has launched an AI-powered voice assistant for its Modern POS featuring natural language using…

The Vitamin Shoppe taps Jumpmind to boost customer, associate experiences

October 26, 2023

The Vitamin Shoppe is partnering with JumpMind Inc. to modernize its in-store point-of-sale tech and unify the promotional strategy.

Examining ChatGPT benefits, risks when it comes to customer service

by Blair Strachan — Business Development Manager, Kura

The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in…

Experts talk latest, greatest self-service technology

by Daniel Brown — Editor, Networld Media Group

Experts in a panel talk at this year’s Interactive Customer Experience Summit in Charlotte, North Carolina talked the evolution of self-service technology and…

Mandoe Media Expands its Reach with New Partnership in the US Market

Mandoe Media, a global leader in digital signage technology, is thrilled to announce an exciting new partnership with TD SYNNEX, a leading global distributor…

The future of automation and self service

The rise of linked technologies, from 5G and upcoming 6G networks to AI and the Internet of Things, is rapidly transforming the linked destinies of automation…

Presented by Automation & Self-Service

Eyewear retailer debuts interactive kiosk at India mall

October 24, 2023

Titan Eye+, an eyewear retailer in India, has introduced an interactive kiosk featuring a video of actor Ayushmann Khurrana promoting the company's products at…

How in-store retail media can help boost customer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.

The how, why, where of the metaverse in retail

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

5 reasons for implementing automated BOPIS kiosks

by Lisette Soop — Marketing Specialist, Cleveron AS

By using automated parcel units, retailers can save money and offer customers a reliable safe and convenient delivery option.

Most US consumers see value in chatbots

October 19, 2023

A good number of U.S. consumers, 74%, are interested in getting more accurate product data thanks to generative AI as 50% view product detail gathering as a…

What’s hot with self service innovation? Don’t miss December Summit

October 18, 2023

In the ever-changing world of self service, innovations such as artificial intelligence, machine learning and 5G telemetry are just some of the technologies…

C-store chain RaceTrac launches first EV charging station

October 16, 2023

RaceTrac, an Atlanta-based convenience store chain with more than 570 stores throughout the Southeast, has introduced its first electric vehicle charging…

Foot Locker deploys Nedap iD Cloud to 650 European stores

October 13, 2023

Foot Locker has extended its deployment of the Nedap iD Cloud to its Eastern European stores in a quest to enhance the omni-shopping experience. The iD Cloud…

Retailers boosting AI investment

October 12, 2023

Nearly all, 92%, of U.S. retailers plan to increase AI investment in the next year, compared to 100% in India and China.

Cooler Screens sues Walgreens over digital screen project

October 11, 2023

Cooler Screens, a digital screen vendor that sells ad space on refrigerator door screens, is suing Walgreens claiming the pharmacy chain reneged on a national…

Self-order at c-store gas pump makes for dynamic shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…

Amazon taps Shift4 for checkout-free shopping

October 9, 2023

Shift4, a provider of payments and commerce technology, has implemented its VenueNext solution with Amazon's Just Walk Out technology for a seamless shopping…

British fashion retailer taps NewStore for digital transformation journey

October 5, 2023

AllSaints, a fashion retailer based in East London, has deployed a mobile point of sale, from NewStore, in more than 200 stores around the world.