American consumers like humans over chatbots

February 10, 2023

More than two in three, 68%, of Americans have used a customer service chatbot but even more, 77%, view them as frustrating and 88% would rather interact with…

Kwik Stop switches out letter boards for digital signage

February 10, 2023

Kwik Stop, a U.S.-based convenience store operator, is partnering with Watchfire, a LED signage firm, to replace letter boards with digital signage in 2…

Hughes recognized in Gartner Magic Quadrant

February 9, 2023

For the third year in a row, Hughes Network Systems LLC has been named a Challenger in the Gartner Magic Quadrant for managed network services.

Cole Haan taps Aptos One for modern store experience

February 9, 2023

Cole Haan, a footwear and lifestyle accessories brand, is deploying the Aptos One platform to gain greater flexibility in order to deliver new innovations and…

Alo Yoga debuts virtual reality shopping experience

February 7, 2023

Alo Yoga, an activewear and lifestyle brand, is debuting an immersive digital shopping experience featuring virtual reality, beauty and wellness tutorials…

Fashion brand taps Forter for better efficiency, payment processing

February 7, 2023

ChicMe, a Geeko Tech fashion brand in North America and Europe, is deploying Forter's Trust Platform for digital commerce in a quest to improve payment…

Chatbot gets failing grade in CX survey

February 7, 2023

Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…

Giant Eagle teams with Plantensive on boosting product management

February 3, 2023

Food retailer and distributor Giant Eagle is deploying advanced category management technology from Plantensive in order to better respond to consumers…

Guitar retailer moves to cloud for omnichannel strategy

February 1, 2023

Guitar Center Inc., which sells musical instruments in the U.S., is redeploying its data centers to Oracle Corp.'s cloud platform for better support of its…

Pool services brand deploys tech to connect online, in-store experiences

February 1, 2023

Poolwerz, a leading franchise pool service brand, is driving a digital transformation strategy with the deployment of Spryker, an enterprise marketplace…

How smartphones can shape the retail buying experience

Adopting a mobile-first approach to personalize the retail experience can build a community of customers who are better informed, more engaged and – most…

Bank Customer Experience Summit to join forces with ICX Summit in 2023

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking…

New Zealand airport expanding self-serve check-in kiosks

January 31, 2023

Queenstown Airport in Queenstown, New Zealand plans to install additional bag drop and kiosk technology to allow passengers to check in faster, according to a…

Lululemon teams with Nedap Retail to boost omni-guest experience

January 31, 2023

Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…

Walmart teams with Salesforce on pickup, delivery solutions

January 30, 2023

Walmart Commerce Technologies is teaming up with Salesforce to provide retail customers with more convenient and frictionless pickup and delivery experiences.

Resort destination taps Mashgin for vision-powered self-checkout

January 27, 2023

Alterra Mountain Compnay, which runs 15 North American mountain ski and snowboard resorts, has deployed computer vision-powered self-checkout terminals at four…

Footwear brand taps Jitterbit to streamline sales, processes

January 27, 2023

OluKai, an Hawaiian-inspired footwear company, is deploying Jitterbit technology to streamline sales and fulfillment processes and improve team productivity.

H&M store debuts hologram display

January 26, 2023

H&M has installed a Proto hologram display in its Williamsburg store, in Brooklyn, New York, as part of the H&M Move concept. The concept combines a…

Innovation on display: New parameters for consumer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While exhibits were organized by product and technology categories, self-service technology exhibits emerged throughout the show floors.

Batteries Plus embarks on a digital transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…