Fiserv launches delivery optimization solution

March 1, 2023

As businesses juggle the costs and complexities of rising demand for online delivery, Fiserv Inc., a global provider of payments and financial services…

Retailers embracing AI, CGI for online experiences

March 1, 2023

More than three in five, 63%, of brands and retailers are using lifestyle photos and images for e-commerce, and 58% use interactive images, in the quest to…

Enhancing operational excellence via tech to boost in-store CX

by Mike Debnar — Retail Solution Principal, Medallia

Technology can help retailers enhance in-store operations to drive the customer experience.

Aisle 24 leading the cashierless grocery market charge

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Learning the convenience store business from the ground up, John Douang has developed a cashierless grocery market concept proving popular with education and…

Target spends big to boost sort center network

February 23, 2023

Target intends to spend $100 million to expand its sortation center network in a quest to speed delivery to customers.

Australian retailer taps Bringg tech for delivery enhancement

February 23, 2023

Australian retailer Coles Group is partnering with Bringg, a delivery platform provider, to boost its customer experience by enhancing its home delivery…

Taking retail AI to the next level

Retailers wanting to take full advantage of AI should be thinking beyond simple AI use cases in e-commerce.

Walmart closing tech hubs

February 17, 2023

Walmart will close three tech hubs, located in Texas, California and Oregon.

Amazon driverless strategy takes to the roadway

February 17, 2023

Amazon is testing its Zoox driverless fleet of robotaxis on public roadways.

UK retailer taps Constructor to personalize shopping experiences

February 16, 2023

Very, a U.K.-based digital retailer, is deploying Constructor's technology, an AI-powered product search and discovery platform for e-commerce companies, to…

Everything You Need to Know About the Smart Vending Machine

Like many products and services in the digital age, vending machines are getting much more than just a facelift. These trusty, ubiquitous devices are turning…

Supermarket taps SymphonyAI Retail CPG to modernize merchandise systems

February 15, 2023

Save A Lot, a supermarket chain, is deploying several solutions from SymphonyAI Retail CPG in a quest to modernize and expand its core merchandising systems.

Amazon Go store opens in Washington state

February 15, 2023

Amazon has opened a suburban format Amazon Go store in the Fredrickson area of Puyallup, Washington.

American consumers like humans over chatbots

February 10, 2023

More than two in three, 68%, of Americans have used a customer service chatbot but even more, 77%, view them as frustrating and 88% would rather interact with…

Kwik Stop switches out letter boards for digital signage

February 10, 2023

Kwik Stop, a U.S.-based convenience store operator, is partnering with Watchfire, a LED signage firm, to replace letter boards with digital signage in 2…

Hughes recognized in Gartner Magic Quadrant

February 9, 2023

For the third year in a row, Hughes Network Systems LLC has been named a Challenger in the Gartner Magic Quadrant for managed network services.

Cole Haan taps Aptos One for modern store experience

February 9, 2023

Cole Haan, a footwear and lifestyle accessories brand, is deploying the Aptos One platform to gain greater flexibility in order to deliver new innovations and…

Alo Yoga debuts virtual reality shopping experience

February 7, 2023

Alo Yoga, an activewear and lifestyle brand, is debuting an immersive digital shopping experience featuring virtual reality, beauty and wellness tutorials…

Fashion brand taps Forter for better efficiency, payment processing

February 7, 2023

ChicMe, a Geeko Tech fashion brand in North America and Europe, is deploying Forter's Trust Platform for digital commerce in a quest to improve payment…

Chatbot gets failing grade in CX survey

February 7, 2023

Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…