Transforming customer engagement with AI-powered personalization

How do AI and machine learning feature in transforming customer engagement in restaurants into a more personalized experience?

Amazon buys Belgian robot tech for logistics network

September 13, 2022

Amazon has bought a robot technology player, D. Cloostermans-Huwaert NV, as part of its strategy to automate its logistics network.

Free webinar offers insight on how to convert shoppers into buyers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In a free one-hour webinar, on Sept. 20 at 2 p.m. EST, HeadCount CEO and founder Mark Ryski will detail why conversion rate optimization is a valuable approach…

Love’s Travel Stops launches Jamba by Blendid robotic smoothie kiosk

September 9, 2022

Love's Travel Stops has opened its first Jamba by Blendid autonomous robotic kiosk at the rest area in Williams, California on I-5, Exit 578/Highway 20 just…

Seattle medical cannabis dispensary installs self-service tech

September 8, 2022

The Seattle Caregivers medical marijuana dispensary has installed a cannabis vending machine from American Green billed as a self-service, age verifying…

QR codes offer endless possibilities for digital customer experience

by Jean-Pierre Lacroix — President, Shikatani Lacroix Design

Jean-Pierre Lacroix, founder and president of Shikatani Lacroix Design, shares his take on the future of QR codes within the digital customer experience.

Dick’s Sporting Goods taps Metrical to personalize customer experience

September 6, 2022

Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…

Amazon Just Walk Out tech plays starring role in NFL stadium store

September 6, 2022

Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…

Hudson delivers frictionless shopping to Colorado airport

September 6, 2022

Hudson Group, a travel experience retail provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North…

Hudson deploys automated retail to Birmingham airport

September 2, 2022

Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…

Three Ireland taps eyefactive for store concept

September 2, 2022

Three Ireland, an Ireland retailer, is creating a store concept that will include touchscreen solutions from eyefactive in a quest to evolve from a classic…

Why retailers must focus on customer journey to optimize digital experiences

by Kevin Damask — Editor, Digital Signage Today

Danny Turner, SVP of creative programming, Mood Media, shares insight on how to provide an exceptional customer experience.

Apparel retailer deploys Carousel Crowd to promote merchandise in-store

August 31, 2022

Sun & Ski Sports is deploying Carousel Cloud throughout its organization to showcase the products and services it offers to its customer base of outdoor…

Turning retail shoppers into buyers via conversion rate optimization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

HeadCount CEO and Founder Mark Ryski explains why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. A free live…

Al Meera taps Zippin for check-out free Middle East stores

August 30, 2022

The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet…

Automation costs, complexity hindering CX programs

August 30, 2022

The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…

Retailers deploy NewStore mobile POS

August 26, 2022

The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…

Autonomous mobile robots gaining traction

August 26, 2022

Autonomous mobile robots are gaining traction in a wide range of industrial operations applications given the opportunity for higher efficiencies and lower…

Holiday season CX checklist: Is your network up to par?

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Yes it's August but the holiday season is just months away which means it's time retailers made sure networks and technology needs are up to par for the…

Drone delivery: Consumers want it, retailers making it happen

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

For years drone makers have been heralding how the technology can help the retailer struggling with faster and more efficient delivery. Consumers want it and…