The roles mobile pay, self-serve kiosks play in retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Both mobile pay and kiosks have a role to play in today’s retail environment, but experts offered different views on whether or not the current customer demand…

Diebold Nixdorf debuts checkout solution

January 19, 2023

Diebold Nixdorf Inc., a designer, enabler and operator of retail consumer and staff journeys, has introduced the DN Series Easy One checkout solution, the…

Ghirardelli elevating flagship store retail experience

January 19, 2023

The Ghirardelli Chocolate Company is now in phase two of a flagship store renovation effort at Ghirardelli Square with a focus on elevating the retail…

Walmart taps Salesforce to sell tech, insight, services

January 18, 2023

Walmart is teaming up with Salesforce to sell proprietary tech, services, customer insights and digital advertising.

Video shopping app boasts personal content curation

January 18, 2023

Trendio Live Inc. is debuting a video shopping app that lets beauty customers engage with personalized content and buy products with just one click.

Making accessibility a first-class citizen in mobile retail apps

by Frank Moyer — CTO, Kobiton

Without accessibility, retail apps do a poor job of attracting and retaining customers.

Proximity verification provider teams with Clear on frictionless checkout

January 17, 2023

Lisnr, a provider of proximity verification in the retail, transportation, events and financial services markets, has teamed with Clear, the identity…

Aeolus Robotics debuts humanoid robot

January 16, 2023

Aeolus Robotics has introduced aeo, a dual-arm humanoid robot that performs a variety of service tasks including kiosk operation, delivery, security, elder…

Auto parts e-retailer taps Algolia for better search functionality

January 13, 2023

Mister Auto, a global e-commerce auto parts seller, is deploying Algolia's API-first platform for search and discovery to boost the customer experience.

Orlando Terminal C debuts interactive experience

January 13, 2023

In partnership with Gentilhomme, the primary contractor, along with RealMotion and Smart Monkeys Inc., Orlando airport's Terminal C has unveiled a 360-degree…

How data plays into crafting the personalized retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers want and expect a personalized experience. For retailers that means data analysis.

Walmart drones not getting a warm welcome in Arizona

January 12, 2023

Some residents in Glendale, Arizona aren't too thrilled with Walmart's delivery drone testing, with one resident stating it sounds like a hornets nest being…

Chicago airport taps self-service to meet the post pandemic customer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chicago's aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID…

NFT vending founder: Don't count crypto out

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Hugo McDonaugh, who introduced a vending machine that offers non-fungible tokens, sees a big future for NFTs and cryptocurrency, despite some recent crypto…

Shoppers embracing self-serve, DIY in retail stores

January 3, 2023

Consumers are embracing self-serve habits and increasingly using do-it-yourself technology in stores and that in turn is letting store associates dedicate more…

2023 Ahead: Tech, e-commerce predictions for retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…

Tech trends that will transform retail customer experience in 2023

A look at top ways retail customer experience could change in 2023 and beyond.

Kroger testing check-out free cart tech

December 29, 2022

Supermarket brand Kroger is reportedly testing check-out free shopping carts and mulling the idea of putting check-out free technology in store aisles.

6 honored as 2022 Self-Service Innovation Award winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Winners of the third annual Self-Service Innovation Awards accepted their plaques during the Self-Service Innovation Summit in Hollywood, Florida.

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.