CBW Bank talks digital banking and the customer experience

by Will Hernandez — Editor, NetWorld Media Group

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…

First Hawaiian Bank debuts Alexa voice banking

September 14, 2018

Fiserv has helped First Hawaiian Bank develop a skill for Amazon Alexa. 

HughesON Managed SD-WAN Named 2018 SD-WAN Product of the Year

Hughes recognized for industry-leading managed network service that combines broadband optimization with best-in-class security.

Amazon Tech Hub to hire on 300 tech professionals

September 13, 2018

The Amazon San Diego Tech Hug is expanding with the omnichannel retailer planning to create 300 new high-tech jobs ranging from software development to machine…

7-Eleven launches Apple Pay, Google Pay mobile payment options

September 12, 2018

You can now buy 7-Eleven pizza, coffee, slurpees or anything else off the retail convenience store's shelves using Apple Pay and Google Pay.

NYC may be getting its own Amazon Go store

September 12, 2018

Amazon is reportedly eyeing New York City as the next location for its cashierless Amazon Go retail store.

Survey: Personalization, seamless shopping is more critical than ever

September 12, 2018

Seamless, ubiquitous shopping is viewed by nearly every retail leader (94 percent) as a transformative strategy and change moment for the retail industry.

EnVista launches experiential interactive retail store, tech lab

September 11, 2018

Global consulting and software solutions firm enVista has launched an experiential lab, retail store and tech environment that will help its retail clients…

L'Occitane debuts experiential concept store

September 11, 2018

Natural cosmetics maker and retailer L'Occitane has opened an Provence concept store on Fifth Avenue in New York City.

Blockchain and the retail customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Blockchain Tech News Editor Bradley Cooper, an expert source of blockchain news and technology, provides insight on how blockchain influences and plays into…

Walmart shoppers paying attention to ads on pharmacy health care kiosks

September 10, 2018

Visitors at Walmart stores who watched advertising at in-store health care kiosks watched for an average of four minutes, according to Pursuant Health, a…

Examining the online apparel retail customer experience

Brooke Patton, research content specialist at GutCheck, offers insight on the retail apparel industry which is straddling an omnichannel landscape and how it…

Dunkin' Donuts taps Amazon's Alexa for new order option

September 7, 2018

Dunkin' Donuts is getting chummy with Alexa, announcing this week that its On-the-Go Mobile Ordering is available through Amazon's cloud-based voice service.

University of Missouri – Kansas City deploys smart kiosks

September 7, 2018

The University of Missouri — Kansas City has installed smart kiosks on its campus, making it the first U.S. campus to have the same kind of kiosks that can be…

Human connection still tops with shoppers, retailers

September 6, 2018

Retail shoppers prefer real-person interaction over chatbots when it comes to customer service and 66 percent of consumers view customer service as important…

Retail innovation report offers insight on in-store tech transformation

Ed King, co-founder, HighStreet Collective, shares insight from the Retail Innovation Radar report which provides data on technologies retailers should…

Heads up SMB retailers: Shoppers like your text

September 5, 2018

More than half, 56 percent, of consumers want to text with the small to mid-size retailer and 53 percent of SMBs want to text other retailers more often.

UK courier pilots self-serve kiosks for sending parcels

September 5, 2018

Customers at three U.K. depots will be able to pay for parcel shipment at Parcelforce Worldwide self-serve kiosks during a trial that will run from today…

ZIVELO Introduces Turn-Key Kiosk Deployment Services

ZIVELO is proud to announce the offering of turn-key services solutions to help deploy, install, manage, and support our best-in-class self-service products.

Tips for aligning digital tech to the retail customer journey

Julie Smith, principal, and Kristen Lenci, a managing principal and leader, Point B, offer up insight on why it's critical retailers aligning digital…