Trouble buying kid footwear? There's an app for that

September 4, 2018

Finding and determining a good shoe wear fit for kids isn't easy.

Citi innovation leader talks customer interaction, building customer loyalty

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit…

How back-end automation can boost the front-line retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gaining efficiency in back-end operations, such as cash management, can boost a retailer's customer experience strategy.

Forever 21 debuts visual search for shoppers

August 30, 2018

Forever 21 has launched a "Discover Your Style" visual search channel on its web and mobile sites in a partnership with Donde Search.

Dan Shull new VP of commerce, experiences at REI

August 29, 2018

Technology veteran Dan Shull has been named REI's first vice president of commerce and experiences and will oversee customer experience across all tech…

5 quick customer experience fixes for the retailer website

Scott Voigt, CEO/Co-founder, FullStory, offers up five fast actions a retailer can accomplish to ensure the e-commerce customer experience is a rewarding one.

Consumer love for mobile apps on the rise

August 28, 2018

Consumers are downloading retailer mobile apps at double the pace and conducting more in-app purchases, according to a new Synchrony study.

Consumers not real eager for voice shopping option

August 24, 2018

While there is lots of buzz about voice assistant technology in the retail and consumer purchase experience industry expectations aren't too robust about…

Automated airport kiosks to triple by 2020

August 23, 2018

The global market for airport automated biometric facilitation will generate $1.3 billion in revenue over the next five years, with the deployment of more than…

9 ways to impress retail customers with the visually unexpected

Ron Lutz, EVP and chief client officer of Miller Zell, offers up nine approaches to create a memorable visual experience, from lighting to virtual reality.

The dilemma of tech innovation in retail environments

Wiser Solutions CEO Andy Ballard explains why retailers need to balance technology with the human touch in the brick-and-mortar retail environment.

Las Vegas Freemont Street Experience taps Watchfire to renovate display canopy

August 21, 2018

The Fremont Store Experience in Las Vegas has selected Watchfire Signs to rebuild the LED canopy. Watchfire Signs will manufacture a display that is up to…

North Carolina debuts financial kiosks in detention center

August 21, 2018

The sheriff's office in Edgecombe County, North Carolina, has installed financial kiosks to eliminate the need for detention center staff to handle prisoners…

Hughes Named to Top 10 of Fortune Magazine’s 2018 Change the World List

World leader in broadband satellite technologies and services recognized for innovation that bridges the digital divide and provides connectivity where and…

Digital transformation driving the personalized retail customer experience

Anton Xavier, co-founder of Label Insight, explains how the forces of zero marginal costs and AI will impact Consumer Packaged Goods engagement in the retail…

Convergence of the retail kind: The human touch

Sarah Tarraf, director, customer experience at Gongos, Inc., explains how Integrating digital strategies with all the humanistic qualities of the in-store…

Engage3 taps Anup Doshi as CTO

August 17, 2018

Engage3 has named Dr. Anup Doshi as its new chief technology officer.

How retailers can avoid striking out during the World Series

Dean Frew, CTO and senior vice president of RFID Solutions, SML, explains how retailers, utilizing the right technologies, can cope with rising customer…

How retailers can move at the speed of innovation with microservices

Jamus Driscoll, CEO, Moltin, explains why retailers with an agenda of speed and innovation should consider augmenting their commerce platform with…

New Square developer tools aimed at custom, in-person checkout experiences

August 15, 2018

Square has released a set of developer tools for building custom, in-person checkout experiences, according to a press release.