Technology News & Media

Lowe's deploys new customer service

May 10, 2016

Lowe's ATGStores.com now offers Porch.com's installation and assembly services in 25 markets across the country.

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European airport retailers redesigning to drive shopper interest and activity

May 10, 2016

Retailers in Europe airports are redesigning and deploying services to drive shopper interest and activity.

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Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.

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Virtual reality hitting Best Buy this week

May 6, 2016

Consumers interested in a virtual reality experience and wanting a live demo can get one at nearly 50 Best Buy locations this weekend.

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Why POS is as valuable as electricity for the retailer

Running your wireless business without a point-of-sale system leaves you in the dark even more.

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New store designs and the case of the missing cash register

The design and build out of new stores are threatening some old tried and true stalwarts of the retail game, and the first casualty appears to be the trusty…

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Droids vs drones: The war to win the "last mile" of retail

by Chris Petersen — Owner, IMS

Winning the last mile of delivery creates a major competitive advantage.

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Sears Canada reinvention brings leadership, IT overhaul

May 2, 2016

Sears Canada is revamping its leadership ranks, deploying new technology and driving a cultural change in the quest to drive sales, profits and consumer…

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Got an innovative retail idea? Walmart wants to hear about it

April 29, 2016

Innovators aiming to reshape and reinvent retail experience have an opportunity to pitch ideas and technologies to the world's biggest retailer.

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US Bank launches loyalty app pilot

April 29, 2016

U.S. Bank has launched Deal Local, a mobile app designed to help local businesses attract new customers and build loyalty with existing customers through deals…

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Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

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Barneys goes personal and to the cloud to boost customer engagement

April 26, 2016

Barneys New York is using a new personalization technology to boost customer experience at its new flagship Manhattan location.

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Surf merchandise retailer develops own store scent, custom sound

April 26, 2016

Few retailers boast their own scent and the short list now includes surf clothes and merchandise retailer Billabong.

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If there is an app for that… why should we care about bots?

by Chris Petersen — Owner, IMS

Ignorance is not bliss, nor is it profitable in today's connected world.

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We need your insight, industry predictions for annual trends report

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

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Visa aims to enhance checkout experience for card holders

April 22, 2016

The company is upgrading software to spur faster transactions involving chip-embedded cards.

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A lesson on loyalty: Where Starbucks went wrong

Brands can learn a lot from the Starbucks reward program controversy — from using best methods in the program development stages, to structuring reward…

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POS provider payworks launches customer engagement platform

April 20, 2016

Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.

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