Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty…

Revel Systems pulls in Verifone Point Classic to simplify EMV payment

April 18, 2016

iPad POS vendor Revel Systems is deploying Verifone's Point Classic to simplifying EMV payment management.

Xprnc taps BroadSign Mobile for retail locations

April 18, 2016

Digital signage software provider BroadSign International is deploying its mobile product across the Xprnc Media digital out-of-home network in retail…

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few…

Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.

Stat of the Week: Consumers flee online retailers if information is hard to find

April 15, 2016

If retailers don't make information easy to get the online shopper doesn't hang around long.

Most consumers not big IoT fans, reveals new survey

April 14, 2016

Those using home Internet of Things technology are eager for more but the majority of consumers aren't big on IoT just yet.

Recon Instruments teams up with Frank Mayer and Associates on merchandising strategy

April 13, 2016

Recon’s smart eyewear finds a home in a smart innovative display program.

The Internet of Things to come: How Nespresso, Apple, Nest grind out predictability

by Bryan Pearson — President, LoyaltyOne

The adaptation of digital technology across products, from clothing to coffee, is slowly reshaping what today's consumers expect from brands and their retail…

Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

Registration open for free webinar: 'Using Tablet Technology To Give Guests What They Want'

April 11, 2016

In the free webinar, David Lehman, Norwegian Cruise Line’s VP of IT infrastructure and fleet technology, will discuss how implementing new technology in two of…

Verifone intros mPOS device: Carbon

April 11, 2016

Verifone's Commerce Platform sits behind Carbon as an open-architecture app marketplace that enables merchants and software developers to leverage the hardware…

Idea boards at Wayfair getting lots of consumer love

April 8, 2016

Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.

5 dirty little secrets within Amazon's world domination strategy

by Chris Petersen — Owner, IMS

Planes, trains and ships are just the tip of the icebergs in disruption.

Free webinar: Are your mobile engagement strategies too old school?

April 4, 2016

Gone are the days of a one-size-fits-all approach, and marketers must become familiar with what strategies and tactics will work and also the surprises that…

Amazon expands Dash order options, list includes condoms and Slim Jims

April 4, 2016

Amazon shoppers now have a few more buttons to push to re-order favorite products, whether they're getting low on Slim Jim snacks, fearful of running out of…

Payment breaches to continue despite US EMV liability shift

With the adoption of EMV technology in full swing, two questions remain top of mind: will the transition to chip and PIN make credit cards and transactions…

Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.

'Hungry Buddy' promises to make dining alone a more engaging experience

March 29, 2016

The experience of dining alone is about to change, at least for patrons of Jack In The Box.

Kansas home, again, for Amazon's newest fulfillment center

March 28, 2016

Kansas now home to two Amazon fulfillment center locations.