Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

Uber updates driver app to boost experience

June 8, 2016

Just about six months after marking down pricing for customers in more than a few cities, Uber is updating its app with enhanced features for its drivers.

10 'Big Ideas' from ICX Summit 2016

by Christopher Hall — w, t

Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…

Outdoor gear retailer deploys tougher encryption for card transactions

June 3, 2016

Cabela's is shoring up credit and charge card transaction security with a new Point-to-Point Encryption solution from Ingenico Group. The technology, which is…

ICX Association honors best interactive customer experience tech at Elevate Awards 2016

The ICX Association last night honored excellence in interactive customer experience technologies with its 2016 Elevate Awards.

Data deals: 9 little-known but highly profitable retail insights

by Bryan Pearson — President, LoyaltyOne

The combination of customer insights available today produces clearer understanding than ever. These nine "“gee whiz"insights should cause grocery retailers to…

Top 5 values of customer counting

Analyzing the flux between the number of shoppers and transactions provides possible explanations as to why people enter stores with an intent, or openness, to…

The siren song of demand: Oculus Rift's run to market

by Bryan Pearson — President, LoyaltyOne

The sudden availability of Oculus Rift 3-D goggles in Best Buy may delight some shoppers, but it is creating another kind of rift among customers awaiting…

Neiman Marcus shoppers can now charge in more ways than one

June 1, 2016

Neiman Marcus wants to make sure customers can enjoy mobile devices while shopping and is deploying phone charging stations nationwide to make it happen.

Personalized email content campaigns focus of new partnership

May 31, 2016

Bluecore and Olapic are partnering up to provide retailers with an authentic, real-time personalized email campaign option, featuring user-generated content…

CVS Pharmacy moves to shred paper receipts with digital experience

May 26, 2016

CVS consumers won't be stuffing 20-inch cash register receipts into wallets for much longer as the retailer is moving to replace the traditional check-out…

Retailers can now hire on college-trained VR professionals

May 26, 2016

Illustrating the accelerating interest in virtual reality technology, the University of Arkansas is graduating its first class of VR professionals.

Omnichannel retailer aims to give beauty industry a complete makeover

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

Apple's Union Square store is anything but square when it comes to design

May 24, 2016

It took two years but Apple's newly designed Union Square store in San Francisco is open for business and reflects the long-admired Apple design and flair.

Target innovation chief: Mobile is king, stores a vital asset in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.

Confirmit awards honors to innovative clients

May 13, 2016

A wide range of organizations, across a variety of industries, took top honors in the 2016 Confirmit Achievement in Customer Excellent Awards this month.

Retail report reveals the more delivery options, the better for retailers

May 12, 2016

Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…

Canadian banks launch Apple Pay thanks to MasterCard alliance

May 11, 2016

MasterCard will bring its Canadian cardholders Apple Pay as the Royal Bank of Canada, Canadian Imperial Bank of Commerce, Canadian Tire Bank and ATB Financial…