What does the iPad mean for retail self-service?

Software providers are already developing employee training and customer service apps for the new Apple device.

Redbox hints at unlimited streaming media plan

by James Bickers — Editor, Networld Alliance

April 6, 2010

If a recent survey sent out by DVD kiosk operator redbox is any indication, the company is thinking about getting into the streaming media business. High-Def…

Retail CRM vendor landscape and capabilities

No single vendor can deliver all functionality defined in this retail CRM solution map, but a few vendors are close. The commercially available multichannel…

MarketLive e-commerce platform adds iPad support

March 31, 2010

MarketLive Inc., a provider of e-commerce software and services for specialty retailers, today launched MarketLive Mobile v2, its next-generation mobile…

Informal poll bodes well for kiosks in retail

Better economy and improved public opinion are pushing more retailers to self-service.

Grocer Waitrose gathering real-time customer feedback

March 30, 2010

United Kingdom-based Retail Week reports that grocer Waitrose is deploying a real-time customer feedback system from Fizzback. The system will allow shoppers…

Molton Brown selects ATG to power cross-channel luxury experience

March 30, 2010

ATG, provider of commerce solutions, has announced that luxury retailer Molton Brown will deploy ATG Commerce to increase online sales and create an integrated…

Consumer survey on live help to be unveiled during webinar

March 28, 2010

The results of a survey of 3,000 consumers and their feelings about live help on retail Web sites will be released this Thursday during the webinar, "Online…

Remote management improves kiosk up-time, customer experience

By turning to remote monitoring and management, retailers can tremendously increase operational efficiencies.

Brightstar launches services suite for wireless retailers

March 22, 2010

Brightstar Corp., a global services company providing supply chain solutions and value-added distribution to the wireless industry, has launched a new…

Coldwater Creek uses BMC to improve service levels

March 22, 2010

National retailer Coldwater Creek has honed its competitive edge in women's fashion and home accessories with Business Service Management from BMC Software…

Yowza!! launches self-service mobile couponing for retailers

March 22, 2010

Yowza!! has announced the launch of its self-service sign-up option that brings the power of mobile coupons to small businesses that haven't had the…

Executive roundtable: HP on retail in 2010

by James Bickers — Editor, Networld Alliance

Two top-level executives with HP discuss what retailers need to focus on in the coming years.

HSN launches mobile shopping app for Android devices

March 18, 2010

HSN, an interactive multichannel retailer, announced in a press release the launch of its dynamic new application for mobile devices featuring Google’s Android…

Report: Retail technology spending will exceed $20 billion in 2014

March 18, 2010

The retail technology hardware market, consisting of integrated point-of-sale (POS) systems, payment terminals, POS barcode scanners, POS printers and…

New GuestLogix service targets shoppers in the air

March 18, 2010

GuestLogix Inc., a global provider of onboard store technology to the airline industry, today announced the availability of OnTouch Concierge Everywhere, a new…

Better-performing retailers are empowering front-line workers with tech

March 17, 2010

RSR Research's latest report, "Enterprise Workforce Management: Redefining the Boundaries of Customer-Centric Retailing," finds that better-performing…

Shopping with the click of a mobile phone button

Mobile commerce enables one-to-one relationships, and attracts incremental customers.

Survey: Tech-savvy shoppers setting the pace in Canada

March 15, 2010

A new IBM global survey, including 4,000 Canadians, reveals we are more loyal than most to our primary retailers. The study also revealed technology is giving…

ShopTogether unites distant shoppers online

New tool lets two or more people browse an online store in tandem.