Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

Frank Mayer and Associates debuts bill payment kiosk

February 24, 2022

Frank Mayer and Associates Inc., a kiosk and display manufacturer, recently introduced the Gateway kiosk to its line of standard self-service kiosks, according…

Metaverse an unknown to over one third of consumers

February 23, 2022

More than a third of consumers, 35%, have never heard of the metaverse, according to a Gartner survey.

Target testing drive-up for returns, Starbucks orders

February 23, 2022

Target is testing a curbside service that would let guests get a Starbucks order as well as make a return to the store via a contactless app feature.

CX trends for 2022: Comfort, creativity, convergence, change

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

Retail trends coming: Stronger emphasis on inspiring consumer confidence, a growing need for brand differentiation, converging CX-related functions, and a new…

Grocery delivery service taps OOH to make splash in U.S.

Food delivery services became all the rage when the pandemic hit two years ago. Getir an “ultrafast delivery provider,” established in Turkey in 2015, finally…

Coca-Cola, Sandstar team up on 'smart' retail lounge

February 22, 2022

Coca-Cola has partnered with Sandstar, a vending technology provider, to launch the Coca-Cola Smart Lounge, a digital, interactive shopping experience that…

5 Ways to Kickstart Your Contactless Touch Journey

Today’s tech is designed to deliver engaging customer experiences without the human touch, but how do you implement contactless touch solutions in a meaningful…

Aldi tests recycling reverse vending machine

February 21, 2022

Aldi installed its first reverse vending machine for plastic bottle recycling on a trial basis in Ireland, according to an msn.com report.

Walgreens, Volta team up on EV charging kiosks with OOH advertising

February 21, 2022

Walgreens has partnered with Volta Inc., a provider of electric vehicle charging stations, to install 1,000 direct current fast charging kiosks at over 50…

Fairfield University Case Study: Digital Signage for Higher Education

How Fairfield University uses Digital Signage to improve students and faculty members’ communications and experiences.

3 ways retailers can leverage analytics to optimize in-store CX

The brick-and-mortar retail industry is embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring…

Dickies sees big conversion jump due to 3DLook tech

February 16, 2022

Dickies, a workwear and apparel brand owned by VF Corp., has seen a 94% jump in conversions since deploying 3DLook's size and fit recommendation on the Alibaba…

Optimism riding high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

King Kullen taps CitrusAd to boost online, in-store sales

February 15, 2022

King Kullen is deploying CitrusAd technology to drive its digital retail media and boost online and in-store sales for CPG suppliers.

Schnucks Markets deploys 30 more deli order ahead kiosks

February 14, 2022

Schnucks Markets Inc. in St. Louis has added its Deli Order Ahead Kiosks to 30 of its stores, making it available in 67 locations, according to a fox2now.com…

ICXA seeking nominations: Elevate Awards honor consumer facing brands

February 14, 2022

The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards.

Chatbots becoming more efficient, results couldn't be better

The all-knowing chatbots thought to be the future have been replaced by specialized bots, and the results are outstanding.

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

Digital a retail apparel must-have, claims report

February 10, 2022

Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…