How to deliver a personalized in-store customer experience without compromising trust

by Bobby Marhamat — CEO, Raydiant

Learn why retailers and customers alike are better served by bringing data out of the darkness and into the light.

The future is now: 3 retail trends to watch

by Curtis Howse — Executive Vice President and Chief Executive Officer of the Home & Auto platform at Synchrony, Synchrony

As 2022 arrives here's a look at the top three trends in retail customer experience coming this year.

HempBox will test CBD vending machines in Tanger Outlets

January 6, 2022

HempBox, a subsidiary of Green Globe International Inc., has teamed with High Street CBD, which owns and operates two CBD Stores in Columbus, Ohio, on a pilot…

Tech partners roll out contactless, in-store retrieval lockers

January 6, 2022

Direct Source, a retail technology services and solution provider, Safco, a workspace furnishings manufacturer and Synq, a technology company, have come…

Instrument maker Roland rolls out a unique customer experience

January 4, 2022

Roland, an instrument manufacturer, has created an expanded Roland store experience featuring unique technology called Audience Specific Experience ASX.

HMS Host deploys touchless self-checkout kiosks at 8 airports

January 3, 2022

HMS Host, a global foodservice operator, has teamed with eight international airports to help eliminate food and beverage lines at the airport with the…

Fostering mobile loyalty 2.0 in 2022: 3 trends retailers must know

by Alex Campbell — Co-founder and CIO, Vibes

Learn how to craft a loyalty program that boosts the customer experience.

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

The state of self-service checkout: 6 key takeaways

by Bobby Marhamat — CEO, Raydiant

2022 may be a watershed moment for self-checkout technology and adoption. Find out why.

Citizen Watch shop debuts innovative AR display case

December 29, 2021

The Citizen Watch shop, in New York City's Herald Square store, is now home to a consumer-facing AR product display case.

A look at Hudson's self-service technology overhaul

Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…

Under Armour taps Nedap for inventory platform tech

December 28, 2021

Under Armour Inc. is deploying the Nedap iD Cloud inventory visibility platform at 400 stores world wide to boost accurate stock visibility, optimize item…

GK launches scanless shopping store

December 23, 2021

GK has opened a scanless store for employees at its headquarters in Schoneck, Germany, providing a completely contactless shopping experience

Wish, Nasdaq team on vending machine for last-minute holiday shopping

December 23, 2021

ContextLogic Inc., doing business as "Wish," a mobile e-commerce platform, has teamed with Nasdaq to install a co-branded vending machine shopping…

Levi Strauss leader: AI is boosting revenue growth

December 22, 2021

Artificial intelligence is playing a critical role in boosting revenue growth and improving margins at Levi Strauss & Co.

DOOH brings holiday 'experiences' as retailers strive to rebound

by Kevin Damask — Editor, Digital Signage Today

After a difficult 2020 holiday season, the retail industry is expected to rebound this year. To entice shoppers back to stores, retailers are transforming…

Adopting a 'Zero Trust' Approach to Retail Data Security

Business systems have more ways of being attacked than ever. It’s critical to have a strategy that treats any access as potentially hostile.

Hughes cited a leader in managed SD-WAN services

December 16, 2021

Frost & Sullivan has recognized Hughes Network Systems, LLC as a leader in managed SD-WAN services for the third straight year.

Hudson installs Amazon palm recognition at Dallas Love Field Airport

December 15, 2021

Hudson Group, a travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…

Entrepreneur launches pet supply vending business

December 14, 2021

Betty Crump, an alumnus of North Carolina A&T in Greensboro, North Carolina, has launched a pet supply vending machine business, Betty's Unique…