Robotic delivery firm launches remote controlled vending machines on wheels

March 7, 2022

Tortoise, a Mountain View, California-based robotic delivery provider, has introduced a vehicle that carries vending machines to serve consumers at events…

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

Circle K embraces crypto ATMs to ride cryptocurrency’s rising popularity

Circle K has installed more than 700 crypto ATMs since partnering with Bitcoin Depot in 2020, offering a new customer convenience as interest in cryptocurrency…

Aramark, Zippin team on checkout free stores

March 3, 2022

Aramark Corp. has teamed with Zippin, a provider of checkout-free technology, to open the second Zippin-powered store in Houston's NRG Stadium, according to a…

‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk

March 2, 2022

Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…

5 technologies that will define brick and mortar in 2022

by Bobby Marhamat — CEO, Raydiant

Five technologies are primed to enhance brick and mortar experiences in 2022. Can you guess what they are?

Retail trends: Crypto, micro-fulfillment, the Edge and labor optimization

Everyone knows 2021 was a challenging year, but with challenge comes opportunity. Retail technology veteran David Wilkinson shares his insights on what attuned…

Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

Frank Mayer and Associates debuts bill payment kiosk

February 24, 2022

Frank Mayer and Associates Inc., a kiosk and display manufacturer, recently introduced the Gateway kiosk to its line of standard self-service kiosks, according…

Metaverse an unknown to over one third of consumers

February 23, 2022

More than a third of consumers, 35%, have never heard of the metaverse, according to a Gartner survey.

Target testing drive-up for returns, Starbucks orders

February 23, 2022

Target is testing a curbside service that would let guests get a Starbucks order as well as make a return to the store via a contactless app feature.

CX trends for 2022: Comfort, creativity, convergence, change

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

Retail trends coming: Stronger emphasis on inspiring consumer confidence, a growing need for brand differentiation, converging CX-related functions, and a new…

Grocery delivery service taps OOH to make splash in U.S.

Food delivery services became all the rage when the pandemic hit two years ago. Getir an “ultrafast delivery provider,” established in Turkey in 2015, finally…

Coca-Cola, Sandstar team up on 'smart' retail lounge

February 22, 2022

Coca-Cola has partnered with Sandstar, a vending technology provider, to launch the Coca-Cola Smart Lounge, a digital, interactive shopping experience that…

5 Ways to Kickstart Your Contactless Touch Journey

Today’s tech is designed to deliver engaging customer experiences without the human touch, but how do you implement contactless touch solutions in a meaningful…

Aldi tests recycling reverse vending machine

February 21, 2022

Aldi installed its first reverse vending machine for plastic bottle recycling on a trial basis in Ireland, according to an msn.com report.

Walgreens, Volta team up on EV charging kiosks with OOH advertising

February 21, 2022

Walgreens has partnered with Volta Inc., a provider of electric vehicle charging stations, to install 1,000 direct current fast charging kiosks at over 50…

Fairfield University Case Study: Digital Signage for Higher Education

How Fairfield University uses Digital Signage to improve students and faculty members’ communications and experiences.

3 ways retailers can leverage analytics to optimize in-store CX

The brick-and-mortar retail industry is embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring…

Dickies sees big conversion jump due to 3DLook tech

February 16, 2022

Dickies, a workwear and apparel brand owned by VF Corp., has seen a 94% jump in conversions since deploying 3DLook's size and fit recommendation on the Alibaba…