5 Ways to Kickstart Your Contactless Touch Journey

Today’s tech is designed to deliver engaging customer experiences without the human touch, but how do you implement contactless touch solutions in a meaningful…

Aldi tests recycling reverse vending machine

February 21, 2022

Aldi installed its first reverse vending machine for plastic bottle recycling on a trial basis in Ireland, according to an msn.com report.

Walgreens, Volta team up on EV charging kiosks with OOH advertising

February 21, 2022

Walgreens has partnered with Volta Inc., a provider of electric vehicle charging stations, to install 1,000 direct current fast charging kiosks at over 50…

Fairfield University Case Study: Digital Signage for Higher Education

How Fairfield University uses Digital Signage to improve students and faculty members’ communications and experiences.

3 ways retailers can leverage analytics to optimize in-store CX

The brick-and-mortar retail industry is embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring…

Dickies sees big conversion jump due to 3DLook tech

February 16, 2022

Dickies, a workwear and apparel brand owned by VF Corp., has seen a 94% jump in conversions since deploying 3DLook's size and fit recommendation on the Alibaba…

Optimism riding high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

King Kullen taps CitrusAd to boost online, in-store sales

February 15, 2022

King Kullen is deploying CitrusAd technology to drive its digital retail media and boost online and in-store sales for CPG suppliers.

Schnucks Markets deploys 30 more deli order ahead kiosks

February 14, 2022

Schnucks Markets Inc. in St. Louis has added its Deli Order Ahead Kiosks to 30 of its stores, making it available in 67 locations, according to a fox2now.com…

ICXA seeking nominations: Elevate Awards honor consumer facing brands

February 14, 2022

The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards.

Chatbots becoming more efficient, results couldn't be better

The all-knowing chatbots thought to be the future have been replaced by specialized bots, and the results are outstanding.

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

Digital a retail apparel must-have, claims report

February 10, 2022

Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…

Site traffic, Amazon approach top of mind for retailers

February 10, 2022

Nearly all, 98%, of retail leaders are using or planning to use AI and machine learning in the next year and a half, and boosting site traffic and fashioning…

NCR, Google Cloud partner on retail transformation

February 9, 2022

NCR Corp. and Google Cloud are expanding a strategic partnership to drive more platform and cloud capabilities, including AI and machine learning technology…

Luxury retailers bring high-touch service to online shoppers with live engagement

by Joseph Noonan — CEO, Vee24

High-definition video can be integrated into the online retail environment faster and easier than you might think.

Examining retail trends in 2022

by Retail Customer Experience

In 2022, stores will look and act much differently from three or four years ago.

IBrands Global installs COVID test kit machine in Jersey store

February 7, 2022

IBrands Global, a supply chain platform and brand collective that recently acquired Vendx, an touchscreen vending machine provider, has deployed its first…

Best Buy taps Amazon Web Services as cloud provider

February 4, 2022

Electronics retailer Best Buy is using Amazon Web Services as its cloud provider for cloud infrastructure services and as a partner for developing cloud…

Fashion jean brand taps Emarsys for technology upgrade

February 4, 2022

Fashion brand OGGI is working with customer engagement provider Emarsys on a technology upgrade that promises to drive revenue growth of 20% by year's end.