Stratacache Capital launches retail tech consultancy

Stratacache Capital has launched a global retail consultancy, called Q Division, which will advise brands and retailers on how to create data-driven, best-in-class customer experience. Manolo Almagro, a 24-year retail and tech innovation veteran, has been named managing partner. The...

Lightspeed hires on a new CTO

Cloud-based point of sale system company Lightspeed has a new chief technology officer at the helm. John Vandermay is the new CTO and will spearhead the vendor's product development strategy, according to a press release that also noted Lightspeed just...

Amazon Go stores may be close to a full 'go'

Amazon is gearing up to establish a roster of Amazon Go stores, the cashierless retail strategy the mega etailer has had in pilot for just about a year, according to a Bloomberg report. Amazon is hiring personnel for the stores, claims Bloomberg.

New York casino taps PARTech to monitor food operations

Turning Stone Resort Casino is using ParTech's SureCheck Food Safety and Task Management System to monitor food operations to ensure guest safety, according to a press release. The New York casino, run by the Oneida Nation, had been using a...

Stephen Hawking claims AI will destroy humans

Artificial intelligence could prove to be deadly to the human race, according to physicist Stephen Hawking, who told the audience at the recent Web Summit in Lisbon that the technology's impact could prove destructive. In noting that while AI also...

Swyft acquires ZoomSystems

Swyft, Inc. has acquired NewZoom LLC, a provider of automated retail systems, in a cash and equity transaction.

Consumers love retailers with multiple channels, reveals survey

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior. While 80 percent of consumers still prefer email as the top communication option, 38 percent want other options, according to the...

Retail brands not hitting the mark when it comes to chatbot experience

While a good number of consumers, 72 percent, say online chat interaction makes for a more loyal customer and nearly a third will use chatbots, the experience is not very fulfilling. Just 15 percent of consumers are happy with chatbot...

Storis to introduce kiosk for home furnishings retailers

Storis, a retail software solutions provider, has announced a new kiosk solution that brings a key component of in-store technology to home furnishings retailers. The Storis kiosk's core functionality will be to catalog a retailer's inventory, access customer history and...

Amazon brings Amazon Pay in-store program to restaurants with Clover

Amazon has expanded the Amazon Pay in-store program to restaurants with Clover point-of-sale stations located in the northeastern part of the U.S. and Seattle area, according to a company announcement. Starting next month, customers in select areas will be able...

Venmo acceptance comes to 2M online merchants mobile digital wallet pos

Venmo users can now shop on their mobile phone and make purchases at more than two million U.S. retailers via the mobile web, according to a press release. The new feature enables Venmo users to shop at millions of merchants...

Virtual aquarium tunnel to scan passenger faces at Dubai airport

Airline passengers leaving Dubai will pass through a virtual aquarium tunnel that will scan their faces as they walk, according to The National. The tunnel will have about 80 cameras that can detect explosive materials.

Ikea vending machine offers kitchen tools

Ikea has installed a vending machine at a Stockholm subway station to sell small kitchen items such as a garlic press, an egg slicer and other tools, according to Ehandel.com, a retail site.

Study: Retailers lack tools to tap customer data

More than half, 58 percent, of retailers don't have in-store tools to view and analyze customer data across touch points, and of those who do, just 64 percent believe they're somewhat effective. The Kibo study also reveals 52 percent of...

Agilysys adds 'grab n go' cafe features to self-service kiosk

Agilysys Inc., a provider of hospitality software solutions, announced enhancements to rGuest Buy, the company's self-service kiosk solution that extends point-of-sale reach, improves guest service and reduces staff demand. The enhancements for café workflows and a new 'grab n go'...

Luxury furniture company Weylandts intros digital signage to enhance shopping experience

Weylandts, a South African luxury furniture retailer, has teamed up with Moving Tactics to upgrade its stores with digital signage and audio. Moving Tactics has deployed a 55-inch touchscreen and an in-store audio system in eight of its retail showrooms...

Customers love music when shopping

A new Mood Media study claims music is something consumers love when shopping and when interacting in the banking environment. A majority of shoppers feel more comfortable having confidential conversations when music is playing in the bank or store, noted...

Artificial intelligence gaining favor with retailers

A new study reveals 54 percent of retailers use or plan to use artificial intelligence to enhance the customer experience. The SLI Systems study noted many retailers have "concrete" AI plans for the next year, with 38 percent planning to...

Smart store tech is a revenue booster, reveals report

A new Juniper Research report reveals smart store technologies will spur over $78 billion in annual transaction revenue in the next five years. These technologies, such as Amazon Go and what the report describes as "invisible payment" tech, are ideal...

Footwear retailer DSW is striving to inspire self-expression

DSW Inc. has a new brand mission focused on building engaging customer experience, enabling associate product knowledge, boosting operational processes and "distorting" traditional assortment. The strategy, according to a press release, is aimed at inspiring self-expression, according to CEO Roger...

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