Macy's teams with Perch on interactive platform for fragrance sales

March 6, 2019

Macy's introduced a partnership with Perch, a provider of an interactive platform for interactive retail marketing, for select Macy's locations, according to a…

Target CEO: Earnings prove strategy is working; fulfillment is our friend

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target CEO Brian Cornell said investments over the past two years are paying off, new small formats are being well received and its fulfillment approach is…

Amazon takes yet another stab at live video shopping strategy

February 11, 2019

Amazon Live is Amazon's latest attempt to be the online "QVC" live-streaming video shopping destination, featuring shows focused on everything from Valentine's…

Amazon names Starbucks COO to board

February 6, 2019

Rosalind Brewer, Starbucks COO and a former Sam's Club CEO, is now on the Amazon board of directors.

Amazon sales up but a bit slower growth this past holiday season

February 5, 2019

Amazon's sales are still going up but not as fast as in the past, and it's spending more than ever on shipping to lure customers.

Personalization, customization technologies gaining clout in retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Virtual shopping and shopper personalization were twin themes during the recent CES show in Las Vegas. A pair of sessions, "Shopping as a virtual adventure…

Autonomous stores coming fast, but is Amazon Go on first?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In many people's eyes, one of the most disruptive retail developments has been the late 2016 launch of Amazon Go, but some observers have questioned its…

Target debuts mobile payment, contactless card options

January 22, 2019

NRF Big Show Report: Kroger, Starbucks and the journey to intelligent retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Starbucks and Kroger are striving to develop intelligent retail operations to meet their unique customer base expectations and have way more in common than…

Walgreens Boots Alliance, Microsoft team up to drive delivery, retail innovations

January 18, 2019

Walgreens Boots Alliance and Microsoft have signed a seven-year commitment to develop new technology, retail innovations as well as healthcare delivery models…

Kroger teams up with Microsoft on connected grocery initiative

January 8, 2019

Kroger is piloting a connected grocery store in a partnership with Microsoft using connected sensors and the Azure cloud.

Amazon Echo lets even parrots order with ease

January 8, 2019

Don't be surprised if Amazon soon releases an advertisement illustrating that ordering on its Echo devices is easy enough for a parrot. Why? Well, because as…

10 most read Retail Customer Experience news stories of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As we welcome 2019 here's a chance to make sure you are caught up on the top news in retail customer experience over the past 12 months.

10 most read Retail Customer Experience articles of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As 2018 ends and 2019 arrives here's a great opportunity to make sure you didn't miss the top 10 most popular articles on Retail Customer Experience in 2018.

Amazon expands free holiday shipping offer, free one-day shipping

December 17, 2018

Amazon Prime members now have free standard shipping through Dec. 18 and more have access to Prime free one-day shipping given the service is now available to…

Alibaba, Starbucks launch virtual store in China

December 14, 2018

Starbucks opened its first-ever virtual Starbucks store Thursday in China as part of the coffee chain's previously announced partnership with e-commerce…

Many millennials love Amazon more than drinking, sex

December 10, 2018

A good majority of millennials, 77 percent, are willing to give up drinking and 44 percent are willing to give up sex before giving up access to Amazon.

Amazon cashierless store may take flight in airports

December 7, 2018

The Amazon Go cashierless store concept may be moving into airports as the powerhouse omnichannel retailer is reportedly evaluating airport location options.

Walgreens debuts expanded home delivery service

December 7, 2018

In a quest to stay competitive when it comes to delivery options pharma giant Walgreens is adding next-day and same-day prescription home delivery.

Online grocery action sees uptick in fresh food purchases

December 5, 2018

Consumers are increasingly ordering groceries online and more than ever are purchasing fresh food items, according to a study from The Retail Feedback Group.