Walmart, aka Jet.com, arrives in the Bronx

September 20, 2018

Walmart's Jet.com is leasing warehouse space in the Bronx, New York after what's been a lengthy battle to establish an e-commerce footprint.

Walmart pilots online order pickup kiosk for groceries

September 17, 2018

Walmart is testing the second version of a pickup kiosk for online grocery orders at a super center in Sherman, Texas, according to Business Insider. Customers…

Amazon Tech Hub to hire on 300 tech professionals

September 13, 2018

The Amazon San Diego Tech Hug is expanding with the omnichannel retailer planning to create 300 new high-tech jobs ranging from software development to machine…

NYC may be getting its own Amazon Go store

September 12, 2018

Amazon is reportedly eyeing New York City as the next location for its cashierless Amazon Go retail store.

Walmart shoppers paying attention to ads on pharmacy health care kiosks

September 10, 2018

Visitors at Walmart stores who watched advertising at in-store health care kiosks watched for an average of four minutes, according to Pursuant Health, a…

Dunkin' Donuts taps Amazon's Alexa for new order option

September 7, 2018

Dunkin' Donuts is getting chummy with Alexa, announcing this week that its On-the-Go Mobile Ordering is available through Amazon's cloud-based voice service.

Amazon expands Whole Foods delivery once again

September 6, 2018

Amazon Prime members in 28 cities can now tap quick delivery from their Whole Foods Market.

Amazon Prime Day shoppers spending more, electronic top product focus

August 17, 2018

A new survey on shopping activity and behavior during the Amazon Prime Day event reveals consumers are spending more during the summer event, planning more and…

Amazon, Whole Foods expand grocery pickup at the curb

August 14, 2018

Amazon is launching curbside grocery pickup at its Whole Foods Market locations in Sacramento and Virgiinia Beach.

Kagan: Kroger change wave keeps up with Amazon Whole Foods

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer…

An inside look at interactive technologies spanning the retail segment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail…

Amazon Prime Day wasn't wonderful for everyone, claims survey

August 1, 2018

While Amazon clearly had a great Prime Day on a financial front, not every consumer had a fulfilling retail customer experience.

Walmart teams up with Microsoft to drive digital innovation

July 24, 2018

Walmart and Microsoft are teaming up in a five-year partnership to drive digital transformation across Walmart, boost shopping speed and empower Walmart retail…

Amazon Prime Day boosts overall online sales, retail activity

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Even if competing retailers don’t hold special sales on Amazon's Prime Day, increased consumer activity is likely helping the bottom line for any and all…

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

Lions of retail: 8 surprising brands coming on strong In 2018

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson takes a look at eight emerging or taken-for-granted brands roaring against the competition.

2018 Top 100: Amazon still rules but Costco beats out Target

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the customer experience. It also…

2018 Retail Customer Experience Top 100

The 2018 Retail Customer Experience Top 100 report provides a clear picture of how consumers view retailers when it comes to meeting their needs, wants and…

Presented by RetailCustomerExperience.com

Kroger to tap driverless cars for delivery needs

July 10, 2018

In the latest retail delivery news supermarket giant Kroger is reportedly mulling using driverless cars to its grocery delivery.